Funeral Administrator

Service Corporation International; Hilo (HI); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Health Savings Account

Job summary

Service Corporation International is seeking an administrative assistant to provide clerical support for a standalone funeral home, cemetery, crematory, or combinations thereof in Hilo, HI. You will greet families, explain services, process paperwork, and coordinate with vendors to ensure timely service delivery.

This role requires 1–2 years in an office or customer-service setting, high school diploma, and strong MS Office skills, with a focus on empathy, confidentiality, and accuracy in all

Qualifications

• Education: High School or equivalent.
• Experience: 1–2 years in an office clerical or customer service capacity.
• MS Office Suite preferred; good verbal and written communication; strong organization and attention to detail.

Responsibilities

• Provide detailed explanations of funeral service processes, pricing, and legal requirements.
• Coordinate with vendors, venues, and service providers for arrangements and timely execution.
• Prepare death certificates, reports and documents; complete permits and certificates.
• Prepare and process Veteran’s paperwork; ensure documentation supports services is accurate and compliant.
• Receive and process payments and contracts; process accounts payable; assist with obituaries and inventory.
• Greet family members; communicate needs to staff; maintain confidentiality and compassion in all interactions.

Skills

MS Office

Verbal communication

Written communication

Organizational skills

Confidentiality

Customer service

Compassion

Education

High School diploma or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a standalone funeral home, cemetery, crematory or a combination of these facilities. Guides families through available options for services during the time period prior to the event. Duties include greeting the public and providing information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Provides detailed explanations of funeral service processes, pricing, and legal requirements, ensuring transparency and clarity.
• Coordinates with vendors, venues, and service providers to secure necessary arrangements and timely execution of services.
• Prepares death certificates, reports and documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Receives and processes payments and contracts
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists with ordering merchandise and tracking inventory
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM Requirements

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required

Knowledge, Skills and Abilities

• Working knowledge of office equipment
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day. Climbing stairs to access buildings frequently.

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.

Compensation

Salary: $16.25/hr.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 96720 Category (Portal Searching): Administration and Clerical Job Location: US-HI - Hilo

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.