Receptionist

Betterhealthgroup

Ocala (FL)

On-site

USD 23,419 - 30,307

Full time

14 days+

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Benefits offered by this job

Health benefits

401k

Paid time off

Paid holidays

Job summary

VIPCARE, a primary care provider focused on patient-centered service, is seeking a Receptionist to join our front desk team in Ocala, Florida.

The role supports patient scheduling, intake, payments, and EMR documentation, reporting to the Office Manager. Candidates should have basic medical terminology knowledge, strong communication, and a reliable, detail-oriented work ethic.

Qualifications

High school diploma or equivalent required.
Ability to read and write medical terminology.
Basic computer skills and EMR familiarity.
At least 1 year of medical office experience.
Experience with Google Suite or MS Office.

Responsibilities

Greet patients and manage front desk operations.
Answer phones, schedule appointments, and handle payments.
Complete patient communications and document encounters.
Assist with check-in/check-out and care coordination.
Maintain patient records and office supplies.
Support inventory and medication sheets.

Skills

Medical terminology

Google Suite

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Excel

MS PowerPoint

Job description

Overview

Our purpose isBetter Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

Are you looking for a career opportunity that will help you grow personally and professionally?

Do you have a passion for helping others achieve Better Health?

Are you ready to join a growing team that shares your mission?

Why Join Our Team:

At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first.

At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

Join Our Team!

Please review our open positions and apply for the role that sparks your passion and elevates your skills.

Position Objective:

The Receptionist is an administrative role and is responsible for routine administrative and patient care supportive duties in medical practice to ensure the office or clinic runs smoothly. The incumbent will report to the Office Manager (or similar role) and will be responsible for maintaining patient demographics and insurance records. This includes performing routine duties associated with patient scheduling and processing payments/copayments.

Responsibilities:

Greet patients in a courteous and polite manner, and conduct all front office functions as requested
Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls
Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly
Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions
Maintain patient medical records in accordance with the Center's policy
Assist with inventory and maintain office supplies
Assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents
Provide patients with appropriate medical wellness paperwork to complete
Additional duties as assigned

Position Requirements/ Skills:

High school diploma or equivalent required
Ability to accurately read and write medical terminology
Basic computer skills, including familiarity with electronic medical records.
At least 1 year of experience of medical office experience
Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

Physical Requirements:

Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
Requires ability to sit or stand for prolonged periods of time
Requires ability to lift/carry up to 15 lbs
Requires corrected vision and hearing to normal range
Ability to sit for extended periods of time
Ability to operate a computer and telephone
Have own means of transportation

Key Attributes/ Skills

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
Strong interpersonal and presentation skills
Strong critical thinking and problem-solving skills
Knowledge of medical coding, preferred
Knowledge of HIPAA, preferred