Receptionist

VIPcare; Ocala (FL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid time off

Paid holidays

Job summary

VIPCARE is seeking a Receptionist to provide front desk and patient care support in a busy medical practice. You will handle scheduling, payments, and patient records to keep the office running smoothly.

The role requires a high school diploma and at least 1 year of medical office experience, with strong communication and organizational skills. Proficiency in Google Suite and EMR systems is preferred. This on-site position offers medical benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Able to read/write medical terminology.
• Basic computer skills with EMR familiarity.
• At least 1 year of medical office experience.
• Proficient with Google Suite or MS Office.

Responsibilities

• Greet patients in a courteous, professional manner and manage front desk tasks.
• Schedule appointments, answer phones, balance daily collections, and handle routine inquiries.
• Make proactive care coordination calls and document telephone encounters.
• Assist with check-in/check-out, payments, and follow-up actions.
• Maintain patient records and ensure HIPAA-compliant handling of information.
• Support office with inventory and supplies management.
• Coordinate with clinics, providers, and external stakeholders as needed.

Skills

Communication

Time management

Teamwork

Attention to detail

Problem solving

Education

High school diploma

Tools

Google Suite

EMR systems

MS Excel

MS PowerPoint

Job description

Overview

Our purpose isBetter Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team:At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first.At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

Join Our Team!

Position Objective:

The Receptionist is an administrative role and is responsible for routine administrative and patient care supportive duties in medical practice to ensure the office or clinic runs smoothly. The incumbent will report to the Office Manager (or similar role) and will be responsible for maintaining patient demographics and insurance records. This includes performing routine duties associated with patient scheduling and processing payments/copayments.

Responsibilities:

• Greet patients in a courteous and polite manner, and conduct all front office functions as requested
• Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls
• Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly
• Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions
• Maintain patient medical records in accordance with the Center's policy
• Assist with inventory and maintain office supplies
• Assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents
• Provide patients with appropriate medical wellness paperwork to complete
• Additional duties as assigned

Position Requirements/ Skills:

• High school diploma or equivalent required
• Ability to accurately read and write medical terminology
• Basic computer skills, including familiarity with electronic medical records.
• At least 1 year of experience of medical office experience
• Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

Physical Requirements:

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time
• Requires ability to lift/carry up to 15 lbsRequires corrected vision and hearing to normal range
• Ability to sit for extended periods of time
• Ability to operate a computer and telephone
• Have own means of transportation

Key Attributes/ Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Knowledge of medical coding, preferred
• Knowledge of HIPAA, preferred

We offer a comprehensive compensation and benefits package:

• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays

Pay Range

USD $17.00 - USD $22.00 /Hr.

Organization

VIPCARE