Receptionist

RRD; Newport Beach (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Receptionist to deliver outstanding client service and act as a hub for the office. You will lead reception and concierge operations, coordinate with managers, and ensure a seamless guest experience from arrival to departure.

Role emphasizes strong communication, problem-solving, and meticulous scheduling using Condeco and MS Outlook, with support for events and day-to-day office activities.

Qualifications

• High school diploma or equivalent.
• 3+ years Concierge/reception experience in client-facing roles.
• Strong verbal and written communication with professional presentation.

Responsibilities

• Lead reception and concierge services, building strong client relationships.
• Communicate with reports, managers, and clients on deadlines.
• Elevate operational issues to supervision promptly.
• Handle client concerns with policy-aligned problem solving.
• Produce required reports on schedule.
• Oversee QA to maintain efficient workflow and client satisfaction.
• Greet clients and guests, be the daily contact for escalations.
• Escort guests to meeting rooms and coordinate host arrival.
• Schedule meetings using Condeco and MS Outlook with AV needs.

Skills

Concierge experience

Reception experience

Customer service

Microsoft Office

Communication skills

Time management

Team leadership

Problem solving

Education

High school diploma or equivalent

Tools

Cisco telephone system

Condeco scheduling

MS Outlook

AV equipment

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
• *Communicate with direct reports, manager and client on job or deadline issues
• *Immediately elevate operational problems or issues to Supervisor or Manager
• *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
• *Produce required reports on schedule
• *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
• *Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
  • *Ensure a seamless and personal guest journey
  • *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
  • *Understand customer’s needs and provide them with 5 Star professional service.
  • *Attend to guests wishes and requirements.
  • *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • *Arrange events, excursions, transportation etc. upon request from guests
  • *Handle external and internal calls in a professional manner
  • *Assist hospitality with setting up rooms with beverages and food
  • *Manage any external catering requirements from third party vendors
  • *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
  • *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
  • *Book transport for employees and clients
  • *Manage Visiting Attorney office and room bookings and visitor pass management
  • *Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
  • *Occasional requirement to support client functions that run into the evening
  • *Adhere to Williams Lea policies in addition to client site policies.

Qualifications

• High school diploma or equivalent
• Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
• 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience working with vendors preferred
• Outstanding guest services skills,
• Excellent and sophisticated communication skills, both verbal & written
• Good time management skills
• Good knowledge and understanding of a Cisco telephone system
• Must possess professional presentation/appearance
• Great interpersonal skills and an outgoing personality
• Excellent command of the English language, both in verbal and written communication
• Operational experience working at prestigious events preferred
• Attention to detail with good organizational skills
• Must possess passion to achieve excellent guest service consistently
• Demonstrates the ability to lead others effectively
• Ability to work under pressure, plan ahead and anticipate problems
• Ability to meet all required deadlines
• A welcoming positive manner and an understanding of what good customer service looks like
• Acts with integrity at all times and embraces the company philosophy.
• Ability to understand the needs of the client and provide customer service and superior client service.
• Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Knowledge of Condeco and working knowledge of A/V equipment an advantage
• Ability to multitask, prioritize workload and provide administrative support.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory or managerial level.
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

• The rate of pay for this role at the noted RRD location is $23.50/ hour.
• Typically, roles follow step progressions to a target rate or set increments over time.
• Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance.
• Other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.

Shift

Monday to Friday, 8:00am to 5:00pm

#GOC

#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.