Receptionist

RRD; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Job summary

RRD is seeking a front desk receptionist to manage a busy front office, greet clients, handle calls on a multi-line system, and coordinate with staff and clients on deadlines. The role requires a professional demeanor, ability to multitask, and strong communication skills.

Responsibilities include meeting deadlines, troubleshooting basic equipment, and adhering to corporate and client site policies while providing high-level service to visitors and staff.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required, preferably in banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.

Responsibilities

• Answer incoming calls on a multi-line phone system, transferring calls as needed.
• Greet clients and visitors to the office with warmth and professionalism.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Adhere to company policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Exceptional customer service

Fast-paced team environment

Attention to detail

Verbal and written communication

Self-motivated and multi-task

Team collaboration

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Shift: Monday-Friday, 8 am - 4:30 pm; 30 minute lunch

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• *Provide high level services to staff, clients and guests.
• *Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information *
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Business casual attire required.
• Must be able to work standing up all or most of the time.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $26.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.