Receptionist

NorthEast Adjustment, Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full training provided

Stable professional office environment

Opportunity to grow within the firm

Job summary

NorthEast Adjustment, Inc. in New York is seeking a friendly and organized Receptionist to support our licensed public adjusters. As the first point of contact for clients, you'll assist with insurance inquiries, ensuring a smooth office operation.

Fluency in English, Mandarin Chinese, and Cantonese is essential. This is a fully on-site position at our Forest Hills office. We provide full training, making this a perfect opportunity for growth in a stable and professional environment.

Qualifications

• Fluency in English, Mandarin Chinese, and Cantonese required.
• Fuzhounese is a strong plus.
• Comfortable with basic computer tasks.

Responsibilities

• Answer and direct incoming phone calls promptly.
• Greet clients and assist them upon arrival.
• Organize and maintain claim documents.

Skills

Fluency in English

Fluency in Mandarin Chinese

Fluency in Cantonese

Fuzhounese speaking ability

Basic computer skills

Organized and detail-oriented

Job description

Provide exceptional customer support and assist clients with their insurance inquiries and claims.

Northeast Claims Adjusters, Inc. is a licensed public adjusting firm with 50+ years of experience representing property owners across New York, New Jersey, Connecticut, and Pennsylvania. We fight exclusively for policyholders, never insurance companies, to maximize claim settlements after fire, water, storm, and other property damage. Our office proudly serves a large Chinese-speaking clientele and maintains a bilingual team.

The Role

We are looking for a friendly, organized, and dependable Receptionist to be the first point of contact for our clients and staff. You will help keep our office running smoothly while supporting a team of licensed public adjusters.

This is a people-facing role. Our clients are often dealing with stressful situations involving property damage and insurance claims. Your ability to communicate clearly and compassionately makes a real difference.

Responsibilities

• Answer and direct incoming phone calls professionally and promptly
• Greet clients and visitors upon arrival
• Assist Chinese-speaking clients in their preferred language
• Organize, maintain, and file claim documents and office records
• Schedule appointments and coordinate between adjusters and clients
• Perform general administrative and clerical duties as needed
• Support the team with data entry and correspondence

Requirements

• Fluent in English, Mandarin Chinese, and Cantonese (written and spoken) — required
• Fuzhounese speaking ability is a strong plus
• Comfortable with basic computer tasks (email, file management, data entry)
• Organized, detail-oriented, and reliable
• Must be able to work fully on-site at our Forest Hills office
• Prior office or receptionist experience preferred but not required

What We Offer

• Full training provided — no insurance background necessary
• Stable, professional office environment
• Opportunity to grow within the firm