Receptionist

Wingate Living; Needham (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Wingate Living in Needham, MA, opening August 2026, seeks a Concierge to deliver exceptional service to residents and guests. The role blends front desk duties, valet services, and hospitality support to create a welcoming environment.

You will greet visitors, answer phones, manage inquiries, handle packages, and assist with resident services using Cubigo. Requirements include a high school diploma, 1 year of relevant experience, a valid license, and strong communication and organizational

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of relevant experience and/or training preferred.
• Prior experience in hospitality, concierge, or customer service preferred.
• Valid driver's license with a clean driving record required.
• Strong interpersonal and communication skills are essential.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills.
• Ability to work independently and follow directions.
• Proficiency with Microsoft Office and other software programs.

Responsibilities

• Greet residents, guests and visitors in a professional, courteous manner.
• Answer phones, direct calls, and respond promptly to inquiries.
• Provide information about community services, amenities, and local resources.
• Manage front desk operations including check-in, package handling, and recordkeeping.
• Deliver packages and items to residents promptly and courteously.
• Provide valet services including parking, retrieving, and delivering vehicles using Cubigo.
• Maintain lobby and valet areas clean and orderly.
• Ensure HIPAA confidentiality and report violations as needed.

Skills

Front desk

Customer service

Hospitality

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Cubigo

Microsoft Office

Job description

New Independent Living Community, Opening August 2026

Salary:$19 per hour

Your Career. Your Calling. Our Commitment to Exceptional Care.

At Wingate Living, we're more than just senior living--we're builders of lifestyles, friendships, and communities you'll be proud to be part of. As a family-owned company with over 30 years of experience throughout Massachusetts and Rhode Island, we offer a unique blend of healthcare and hospitality through a full continuum of premier services.

Join us, and bring your passion, expertise, and heart to a team that truly values you.

Job Purpose:

The Concierge provides outstanding service by assisting residents and guests with personal requests, information, and convenience services. This role combines front desk duties, including answering phones, managing inquiries, and coordinating resident services, with hospitality support to ensure an exceptional living experience. The Concierge also provides valet services, safely parking, retrieving, and delivering vehicles as needed using Cubigo to manage requests, and delivers packages to residents in a timely and courteous manner. This position plays a key role in creating a welcoming environment, ensuring smooth arrivals and departures, and supporting residents’ daily comfort and convenience.

Essential Duties and Responsibilities:

• Front Desk & Resident Services:
  • Greet residents, guests, and visitors in a professional, courteous, and welcoming manner.
  • Answer phones, direct calls, and respond promptly to resident and family inquiries.
  • Provide information and assistance regarding community services, amenities, and local resources.
  • Manage front desk operations, including visitor check-in, package handling, and recordkeeping.
  • Deliver packages, mail, and other items to residents efficiently and courteously.
  • Maintain confidentiality in accordance with HIPPA regulations.
  • Direct Emergency Personnel coming into the building.
  • Assists in the ordering, receiving, stocking and distribution of office supplies.
  • Ensure copy machines and faxes have paper and are ready for use.
• Hospitality & Valet Services:
  • Assist with valet services, including safely parking, retrieving, and delivering vehicles.
  • Use Cubigo to manage and track valet requests efficiently.
  • Support residents and guests with carrying luggage, packages, or groceries as needed.
  • Monitor and maintain cleanliness and order of the lobby, entryways, and valet areas.
  • Communicate effectively with residents, visitors, and staff to ensure timely and efficient service.
  • Respond promptly to special requests and anticipate resident needs whenever possible.
  • Uphold safety standards, including proper vehicle handling and adherence to traffic and parking regulations.
  • Applies "5 Star" customer service approach in all aspects of job.
  • Actively supports Wingate's commitment to providing "5 Star" service on all quality objectives, with an emphasis on continual improvement.
  • Adheres to all company policies, procedures, and standards of conduct.
  • Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
  • Performs additional duties as assigned.

Position Requirements:

• High school diploma or equivalent (GED) required.
• 1 year of relevant experience and/or training preferred.
• Prior experience in hospitality, senior living, concierge, or customer service preferred.
• Valid driver's license with a clean driving record required.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Strong commitment to providing outstanding service to residents, families, and visitors.
• Strong organizational skills required.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills require