Receptionist

Life Care Centers of America; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Care Centers of America in Nashville seeks a friendly Receptionist to provide clerical support and greet visitors, in person and by phone, in accordance with company standards and regulations.

The role requires strong communication, MS Word/Excel skills, discretion, and teamwork with clinical and administrative staff. You will handle scheduling, data entry, and basic office tasks while upholding patient rights and maintaining confidentiality.

Qualifications

• Proficient in Word, Excel, and email.
• Make independent decisions when circumstances warrant.
• Knowledgeable of laws, regulations and guidelines governing post-acute care facilities.
• Implement and interpret the programs, goals, policies, and procedures of the department.
• Competency in patient rights, safety and sanitation.
• Maintain professional relationships with associates and vendors.
• Maintain confidentiality of proprietary information.
• Understand and follow Life Care policies including harassment and compliance procedures.
• Adhere to Life Care’s Code of Conduct and complete mandatory compliance training.

Responsibilities

• Serve as the first point of contact for guests and visitors in person and by phone.
• Operate the facility phone and paging system.
• Provide excellent customer service with a positive attitude toward patients.
• Assist in the evacuation of patients.
• Demonstrate dependable attendance.
• Use reasoning and good judgment in daily tasks.
• Communicate and collaborate on an interdisciplinary team.
• Read, write, speak, and understand English.

Skills

First point of contact

Customer service

Independent decision-making

Regulatory compliance

Confidentiality

Code of Conduct adherence

Team communication

Education

High school diploma or equivalent

Secretarial science program or 6 months clerical experience

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer