Receptionist

The Gallery at Broomfield; Lakewood (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

The Gallery at Broomfield is seeking an administrative/front desk staff member to manage visitor traffic, answer phones, and coordinate clerical tasks in a calm, professional manner.

The role requires strong organizational and communication skills and comfort working with elderly residents; proficiency with Microsoft Office and Google Suite is expected. You will support multiple departments and uphold safety and confidentiality policies.

Qualifications

• Knowledge of and demonstrated skills in general office procedures.
• Strong organizational and communication skills.
• Professional image; ability to manage multiple tasks in a fast-paced environment.
• Basic knowledge of Microsoft Office and ability to use various computer programs.
• Must enjoy working with the elderly and accept constructive criticism.

Responsibilities

• Monitors all incoming public traffic and assists with job applicants.
• Provide clerical and administrative support to departments using Word, Excel, Google Suite and other programs.
• Answer telephone, determine nature of call and relay information or route call as appropriate.
• Maintain resident emergency data summaries, logs, manuals and documentation.
• Give clear directions and information to visitors, guests, residents, sales representatives, etc.
• Report suspicious persons or information to supervisor immediately.
• Create a welcoming atmosphere at the front desk for residents and visitors.
• Receive inquiries and release information per established policies.
• Read, write and speak English sufficiently to fulfill job requirements.
• Make independent decisions and solve practical problems as they arise.
• Listen actively and interact with residents, personnel and support agencies.
• Comply with workplace safety policies including infection control and safety protocols.
• Follow policies on resident rights; abuse prevention and confidentiality.
• Understand and follow Employee Handbook policies.
• Perform other related duties as assigned.

Skills

Office procedures

Organizational skills

Oral and written communication

Professional image

Telephone handling

Microsoft Office

Google Suite

Elderly interaction

Tools

Microsoft Office

Google Suite

Job description

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications: Knowledge of and demonstrated skills in general office procedures. Strong organizational skills as well as oral and written communication skills. Able to project a professional image. Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks, and be organized in a fast-paced environment. Basic knowledge of Microsoft Office and proven ability to use various computer programs. Must enjoy working with the elderly and able to accept constructive criticism.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Monitors all incoming public traffic and assists with job applicants.
2. May provide clerical and administrative support to the various departments. Clerical duties may include, but are not limited to, use of Microsoft Word, Excel, Google Suite, and other programs to document or communicate relevant community information.
3. Answer telephone, determine nature of call and relay information or route call as appropriate.
4. Maintains resident emergency data summaries, phone logs, emergency procedures manual, resident sign‑in/out logs, guest sign‑in books and other documentation specified by supervision.
5. Give clear and accurate directions and information to visitors, guests, residents, sales representatives, etc.
6. Report suspicious persons or information to supervisor immediately.
7. Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the front desk area.
8. Receive inquiries and release information in accordance with established policies and procedures.
9. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.
10. Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
11. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
12. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.
13. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA).
14. Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
15. Performs other related duties as may be assigned.