Receptionist

Mission Pet Health; Hurst (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

Job summary

Hurst Animal Clinic in Hurst, TX is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will greet clients, schedule appointments, manage records, and handle payments while delivering compassionate care.

A flexible schedule, including some weekends and holidays, is required. You will work within a supportive team, collaborating with clinicians and staff to coordinate patient care and ensure smooth operations.

Qualifications

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients, treating each pet like your own.
• The pay range for this position is $15-$20 per hour based on experience.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Vet software

Flexible schedule

Job description

Welcome to Hurst Animal Clinic, where treating pets like family is not just a slogan—it is the foundation of our work. Since 1961, we have been a trusted partner in comprehensive veterinary care for the Hurst community and beyond. This commitment to genuine connection is reflected in our outstanding community reputation, evidenced by a 4.8-star Google rating. We offer a sincere, family-like atmosphere where we prioritize exceptional care and compassion for our patients. If you are looking for a place where you can immediately contribute to high-quality care, this is the opportunity for you to do your best work. Joining Hurst Animal Clinic means becoming a valued member of a supportive culture dedicated to your professional growth. We are committed to helping our teammates succeed through continuous education and dedicated workflow support. You will find programs in place designed to help you reach your career goals, whether that means becoming a credentialed technician, moving into leadership, or simply mastering new surgical techniques. Veterinarians benefit from a network that supports collaboration and access to internal specialty consultations, ensuring you always have resources available to provide the most complex care. Our commitment to exceptional medical care ensures that you will practice high-level medicine every day. Hurst Animal Clinic is a full-service small animal practice offering comprehensive medical procedures including Wellness and Prevention, Testing and Diagnostics, and Advanced Care. We are well-equipped to handle necessary Surgical Procedures and provide limited Urgent Care services. You will have the resources to offer customized healthcare plans, ensuring our patients receive consistent, high-quality attention through every stage of their life. The hospital is situated in Hurst, Texas, part of the dynamic Dallas-Fort Worth Metroplex. This location offers the perfect balance of a settled community feel while providing access to the amenities and opportunities of a major metropolitan area. Here, you will find a loyal client base eager to partner with you on their pet's health journey. We look forward to welcoming you to the vibrant and growing community of Hurst.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $15-$20 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.