RECEPTIONIST

Occnet; Hot Springs (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Occnet is seeking a receptionist to manage front-desk activities at our Arkansas location. You will answer calls, greet visitors, route messages, and support daily office operations with attention to confidentiality and quality improvement.

Ideal candidates have a high school diploma, office experience, and comfort working with the public in a fast-paced environment. This role requires reliability and teamwork in a community-focused organization.

Qualifications

• High school diploma or GED.
• Experience working in an office environment.
• Experience working with the public.

Responsibilities

• Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Records donations received on donation form.
• Maintains security by having visitors and volunteers sign in and out.
• Maintains safe and clean reception area.
• Maintains confidentiality of client information.
• Contributes to team effort.
• Participates in agency performance quality improvement.
• Performs other duties as assigned.

Skills

Office experience

Customer service

Job description

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About Us

RECEPTIONIST

Duties and Responsibilities:

• Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate personnel or department
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel
• Records donations received on donation form
• Maintains security by having visitors and volunteers sign in and out.
• Maintains safe and clean reception area.
• Maintains confidentiality of client information
• Contributes to team effort.
• Participates in agency performance quality improvement.
• Performs other duties as assigned

Qualifications:

• High school diploma or GED.
• Experience working in an office environment
• Experience working with the public

Agency Requirements:

• Must be able to pass initial and random drug screening and maintain annual TB card
• Must have a current Arkansas Driver's license and insurable under OCYFS's commercial vehicle insurance policy for those whose job requires provision of transportation.
• Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.
• Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry.
• Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies.
• Complete CPR/First aid and behavior management training when job requires working directly with clients in residence
• Must attend and complete all staff development trainings as required by grantors and agency
• Must participate in agency-wide PQI program
• Must maintain current licensing or certification for any position that requires such