Receptionist

GOEBEL FIXTURE COMPANY; Harlan (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

MCHC is seeking a Receptionist to manage patient check-ins, scheduling, and intake forms in a clinical setting. The role requires maintaining appointment calendars, handling insurance-related paperwork, and ensuring smooth front-desk operations.

Candidates must have a high school diploma or GED, basic computer skills, and a professional, customer-focused demeanor. The position emphasizes confidentiality, teamwork, and adherence to organizational policies and safety guidelines.

Qualifications

• High school diploma or equivalent (GED) required.
• Basic computer literacy skills are required.
• Pleasant and professional demeanor essential.
• Self-motivated, detail-minded and well organized.
• Able to follow instructions swiftly and precisely.

Responsibilities

• Check-in patients in the assigned clinical department and schedule appointments.
• Schedule, cancel, and reschedule appointments in the Practice Management Information System.
• Answer calls promptly and assist callers with their needs and directing to staff.
• Prepare daily activity/encounter reports and ensure accuracy.
• Provide relief coverage for other registration areas when needed.
• Maintain patient confidentiality and uphold professional conduct.

Skills

Basic computer literacy

Customer service

Education

High school diploma or GED

Tools

Practice Management System

Job description

• Location 132 Village Center,Harlan, KY, 40831,United States
• Base Pay $18.00 / Hour
• Required Degree High school

Contact information

• Phone [phone]

Description

POSITION RESPONSIBILITIES

General Duties:

The receptionist is responsible for checking-in patients in his/her assigned clinical department, scheduling patient appointments, and preparing encounter forms to document service activity and billing.

Specific Duties

• Works in harmony with clinic staff, patients, and visitors by exhibiting a positive attitude and a commitment to MCHC's mission, vision, and values.
• Understands organizational goals and performs job duties in a manner consistent with those goals.
• Schedules patient appointments on the MCHC Practice Management Information System: cancels, reschedules, and reviews appointments as needed.
• Makes copies of insurance cards and other assignment/authorization forms; attach copies of all appropriate documents to the encounter form.
• Prints patient encounter forms from the MCHC Practice Management Information System.
• Answers incoming telephone calls in a timely, polite, and professional manner; assists callers with their needs by responding to the questions, scheduling/rescheduling appointments, and directing calls to the appropriate staff member.
• Prepares daily activity/ encounter report (huddle) in system and patient portal; checks report for accuracy and makes changes or corrections as necessary.
• Provides relief coverage for the other registration related areas and locations when needed.
• Participates in departmental and organization-wide Quality Improvement activities.
• Maintains patient and staff confidentiality.
• Demonstrates acceptable, professional conduct, interpersonal, and communication skills with patients, peers, visitor, and other healthcare professionals.
• Maintains professional appearance and follows established dress code.
• Participates in all staff educational and in-service training programs.
• Assists in the orientation, training, instruction of new employees.
• Follows, at all times, established organizational safety/security-related policies and procedures, and federal OSHA guidelines.
• Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments in daily attendance, punctuality, productivity and efficiency.
• Maintains awareness of new information applicable to the position’s duties and responsibilities (e.g. policies, meeting minutes, procedures, memoranda, protocols, etc.).
• Performs other duties as assigned.
• Maintains patient portal related interactions with patients including appointment requests, patient information updates, forms review, message requests, etc.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. This position requires compliance with Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Requirements

Physical Requirements

The primary portion of work is in a well-lit, ventilated, and air-conditioned facility. It may require prolonged, extensive sitting/standing. Position may require stooping, kneeling, crouching, reaching, handling, and/or use of tactile information. The individual must be able to express ideas or exchange thoughts by means of talking, hearing, reading, and/or writing. The individual should have motor coordination, manual dexterity, finger dexterity, eye-hand-foot coordination. This position may include transporting objects, and lifting up to

Qualifications and Education Requirements

This position requires a high school diploma or the equivalent (GED). Basic computer literacy skills are also required. The person in this position strives to keep patients, family members, and visitors informed of relevant activities; therefore, a pleasant and professional demeanor is a must. The Departmental Receptionist should also be self-motivated, detail-minded and well organized, and be able to follow instructions swiftly and precisely. This position requires compliance with MCHC written standards, including its Compliance Program, Standards of Conduct, and Policies and Procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with MCHC written standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or MCHC's written Standards, will be met by the enforcements of disciplinary action, up to and including possible termination, in accordance with Violations of Conduct, Section IX of MCHC Standard of Conduct.