Receptionist

427 CDO 2, LLC; Georgia; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Parental and caregiver leave

Life insurance

Disability insurance

Job summary

Humana's CenterWell Senior Primary Care unit seeks a Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, answer inquiries, and maintain patient records using EMR and CRM systems.

You will support the medical team with administrative tasks, manage billing and copays, and ensure a tidy, well-stocked reception area while delivering a welcoming patient experience. This role involves routine, patterned work and collaboration with staff.

Qualifications

• High School Diploma or GED with knowledge of Medical Terminology.
• 1+ year healthcare experience preferred; strong customer service background acceptable.
• Knowledge of MS Office required.

Responsibilities

• Greet patients and visitors at the front desk.
• Schedule appointments and coordinate with medical staff.
• Maintain patient records in EMR and CRM systems.
• Handle billing and copays.
• Answer inquiries and manage phone calls.
• Keep reception area clean, organized, and stocked with supplies.
• Provide administrative support and manage office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Job description

The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. Typically work on routine and patterned assignments. The Receptionist welcomes patients and offers administrative support within a physician practice or center.

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.


• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.


• Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.


• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.


• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.


• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.


• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Required Qualifications

High School Diploma or GED Knowledge of Medical Terminology 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc. Must be passionate about contributing to an organization focused on continuously improving patient experiences and care Excellent customer service and phone etiquette Team player with a positive attitude Ability to multitask in a fast-paced environment Attention to detail and highly organized Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

Value-based care model experience Experience with EMR Systems (Electronic Medical Records) Bilingual in English and Spanish

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• medical, dental and vision benefits


• 401(k) retirement savings plan


• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)


• short-term and long-term disability


• life insurance


• many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.