Lead Receptionist

CenterWell; Atlanta (GA); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care is seeking a Lead Receptionist to oversee front desk operations, greet patients, schedule visits, and manage patient records. You will work with EMR/CRM systems, handle inquiries, and support the medical team with administrative tasks.

The role includes guiding the receptionist team and ensuring a welcoming, well-organized reception area. Ideal candidates have 1+ year of medical reception experience, strong communication, and a passion for patient-centric care.

Qualifications

• High School Diploma or GED required.
• 1+ year of medical reception experience.
• Knowledge of Medical Terminology and EMR systems.
• Experience with MS Office (Word, Excel, Outlook).
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and ability to multitask.
• Detail oriented and highly organized.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM with confidentiality.
• Handle billing and copays; ensure accurate patient accounts.
• Respond to inquiries and provide general information.
• Keep the reception area tidy and stocked; support office management.
• Provide administrative support and assist center administration as needed.
• Lead receptionist team, train colleagues, and address escalations.

Skills

Customer service

Phone etiquette

Multitasking

MS Office

Education

High School Diploma or GED

EMR familiarity

Tools

EMR Systems

CRM Systems

Job description

Become a part of our caring community

The Lead Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with different administrative tasks. You will assume ownership and leads advanced and specialized administrative, operational, and customer support responsibilities that require independent initiative and judgment.

The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.


• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.


• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.


• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.


• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.


• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.


• Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator.


• Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.


• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, the role often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.

Use your skills to make an impact

Required Qualifications:

• High School Diploma or GED


• 1+ years of medical reception experience


• Value-based care model experience


• Knowledge of Medical Terminology


• Experience with EMR Systems (Electronic Medical Records)


• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care


• Excellent customer service and phone etiquette


• Team player with a positive attitude


• Ability to multitask in a fast-paced environment


• Attention to detail and highly organized


• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

• Experience in leading a team/department preferred


• Bilingual in English and Spanish

Additional Information:

This role is considered patient-facing and is part of the company’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.