Receptionist

Dial-Senior-Living; Geneva Township (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Dental and Vision

401k

Job summary

Dial-Senior-Living in Batavia, IL is seeking a PRN front desk associate to provide outstanding customer service and support daily operations across departments. The role handles guest sign-ins, resident requests, phone inquiries, and emergency responses to ensure a welcoming and safe environment.

Responsibilities include coordinating transportation, reservations, mail distribution, and maintaining confidential information while promoting community events.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Provide exceptional front desk service and welcome guests.
• Assist residents and families with transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Monitor lobby for safety and promote a positive environment.
• Maintain reservations for guest suites and dining areas.
• Receive mail and packages and distribute promptly.
• Maintain confidentiality of resident and community information.
• Notify supervisor when items need to be ordered and maintain office supplies.

Skills

Basic computer skills

Communication skills

Professional appearance

Multitasking

Teamwork

Tools

Phone systems

Job description

Batavia, IL, US

Salary Range: $15.00 To $15.00 Hourly

Position: PRN, Schedule Varies: 8:00am-8:00pm

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

Experience in customer service, hospitality, or senior living

Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.