Receptionist

Dial Senior Living; Batavia (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Health Insurance including Dental and

Job summary

Dial Senior Living in Batavia, IL is seeking a PRN front desk associate to provide exceptional customer service and create a welcoming environment. You will support daily front desk operations, assist residents with requests, and facilitate clear communication across departments.

The role requires a personable, organized individual with strong multitasking abilities, ready to help residents and families, coordinate transportation and reservations, and respond promptly to inquiries and

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.

Responsibilities

• Welcome all guests warmly and manage sign-in procedures.
• Assist residents and families with transportation, reservations, and information requests.
• Answer and direct phone calls, take messages and respond to inquiries.
• Respond to emergencies and be point of contact in all emergency situations.

Skills

Customer service

Hospitality

Senior living

Communication

Multitasking

Tools

Phone systems

Basic computer skills

Job description

Batavia, IL, US

Salary Range: $15.00 To $15.00 Hourly

Position: PRN, Schedule Varies: 8:00am-8:00pm

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

Experience in customer service, hospitality, or senior living

Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.