Receptionist

Upchurch Industrial LLC; Flowood, Northern (MS, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Upchurch Industrial LLC is seeking a friendly, professional Receptionist to be the first contact for customers, vendors, and field staff. You will manage calls, route inquiries, maintain records, and assist with purchasing and billing documentation, supporting scheduling and field-service operations.

The role requires strong communication, organization, and data-entry skills, with prior receptionist or admin experience preferred. Competitive pay and benefits are offered.

Qualifications

• Prior receptionist, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced office.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Enter and maintain purchase orders and verify documentation.
• Document call details and support scheduling and billing processes.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Data entry

Recordkeeping

Job description

Company Overview

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.

Position Summary

The Receptionist serves as the first point of contact for customers, vendors, field technicians, and visitors, providing professional and courteous service while supporting daily administrative and operational activities. This position is responsible for managing incoming calls, coordinating information, maintaining accurate records, assisting with purchasing and billing documentation, and supporting scheduling and field-service operations.

Key Responsibilities

Call Management & Customer Support

• Answer incoming phone calls promptly and courteously, providing a professional first point of contact.

• Assess caller needs and route calls to the appropriate department or team member.

• Document call details when follow‑up actions are required.

Purchase Order Processing

• Enter and maintain purchase orders (POs) accurately in the system.

• Verify all documentation, pricing, and vendor information before submission.

• Monitor pending POs and communicate with vendors or internal teams as needed.

Qualifications

• Previous receptionist, administrative, customer service, or office experience preferred.

• Excellent verbal and written communication skills.

• Professional, friendly, and courteous demeanor.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and priorities in a fast‑paced office environment.

• Strong computer, email, data‑entry, and recordkeeping skills.

• Ability to maintain accurate and confidential records.

• Reliable, dependable, and committed to providing excellent customer service.

• Ability to work independently while also functioning effectively as part of a team.

Benefits:

• Competitive pay based on experience.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunities for professional development and certification assistance.

Equal Employment Opportunity:

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.