Agent Support

Integrity; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Integrity is seeking an Agent Support Specialist to provide expert service and operational support to insurance agents, handling inquiries about carriers, contracting, certification, commissions, and client needs.

You will manage multiple inboxes, respond promptly, and conduct welcome calls with new agents, guiding them to available resources and support services. Strong communication and multitasking are essential in this fast-paced, cross-functional role.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service experience.
• Ability to work effectively in a collaborative team environment.
• Professional demeanor and positive attitude.
• Medicare industry experience.
• Experience in an office or administrative support environment.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Spanish language fluency or bilingual capabilities.

Responsibilities

• Provide professional verbal and written support to agents, agencies, and insurance carriers.
• Manage multiple email inboxes and respond to inquiries accurately and promptly.
• Answer incoming calls, return voicemails, and resolve questions in a timely manner.
• Conduct welcome calls with newly contracted agents and introduce them to resources.
• Assist agents with complex service and operational issues.
• Troubleshoot agent, client, and carrier-related concerns and work toward resolutions.
• Collaborate with insurance carriers to facilitate issue resolution and improve outcomes.
• Support agents with Medicare carrier certifications, contracting processes, and carrier website navigation.
• Develop and maintain knowledge of Medicare products, carrier processes, and company systems.
• Utilize Excel, Word, Outlook, and other systems to maintain records and create reports.
• Partner with team members to ensure a positive experience for agents and stakeholders.
• Maintain organization, accuracy, and attention to detail while managing priorities and deadlines.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Spanish language proficiency

Education

High school diploma or equivalent

Tools

Excel

Outlook

Word

Job description

Position Summary

The Agent Support Specialist provides exceptional service and operational support to insurance agents by serving as a key resource for carrier, contracting, certification, commission, and client-related inquiries. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while collaborating across departments.

Key Responsibilities

• Provide professional verbal and written support to agents, agencies, and insurance carriers.
• Manage multiple email inboxes and respond to inquiries accurately and promptly.
• Answer incoming calls, return voicemails, and resolve agent and carrier questions in a timely manner.
• Conduct welcome calls with newly contracted agents and introduce them to available company resources and support services.
• Assist agents with complex service and operational issues.
• Troubleshoot agent, client, and carrier-related concerns and work toward effective resolutions.
• Collaborate with insurance carriers to facilitate issue resolution and improve agent support outcomes.
• Support agents with Medicare carrier certifications, contracting processes, and carrier website navigation.
• Develop and maintain a working knowledge of Medicare products, carrier processes, commission structures, and company systems.
• Utilize Microsoft Excel, Word, Outlook, and other business systems to maintain records, create reports, and support agent needs.
• Partner effectively with team members and other departments to ensure a positive experience for agents and internal stakeholders.
• Maintain organization, accuracy, and attention to detail while managing multiple priorities and deadlines.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service experience.
• Ability to work effectively in a collaborative team environment.
• Professional demeanor and positive attitude.
• Medicare industry experience.
• Experience in an office or administrative support environment.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Spanish language fluency or bilingual capabilities.

Knowledge, Skills, And Abilities

• Strong customer service orientation.
• Effective verbal and written communication.
• Strong listening and interpersonal skills.
• Excellent attention to detail.
• Reading comprehension and analytical thinking.
• Ability to learn and navigate multiple systems and carrier platforms.
• Problem-solving and troubleshooting skills.
• Ability to manage competing priorities and maintain accuracy.
• Professionalism, reliability, and accountability.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.