Receptionist

Sapphire Rehabilitation & Care Center; Columbus (OH); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sapphire Rehabilitation & Care Center is seeking a Receptionist/Administrative Assistant to warmly greet residents, visitors, vendors and staff. You will handle multi-line calls, perform clerical duties, process mail, and support administrators with routine tasks in a skilled nursing facility setting.

The role requires a high school diploma, proficiency with Microsoft Office, and a friendly, professional demeanor. Full-time, on-site work with standard administrative responsibilities are expected.

Qualifications

• High school diploma or equivalent required.
• Experience with multiple phone lines, typing and office equipment.
• Prior computer experience and proficiency in Microsoft Office products.

Responsibilities

• Greet visitors and vendors and direct them to their destination.
• Answer front desk phone within three rings if possible.
• Screen and transfer phone calls to appropriate extensions.
• Provide applications to job-seekers and assist with filing and mail.
• Perform clerical duties for the Administrator and other Department Heads.
• Maintain a tidy reception area and up-to-date lists and rosters.
• Adhere to infection control policies and attendance requirements.

Skills

Phone handling

Typing

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Job Summary

The purpose of the Receptionist/Administrative Assistant position is to provide a pleasant welcome and assistance to the general public, including residents, visitors, vendors, and staff.

Qualifications

Education: High school diploma or equivalent.

Experience: Previous experience with multiple phone lines, typing, use of office equipment. Must have prior computer experience and proficiency in Microsoft Office products.

Personal Qualities: Friendly, courteous, and outgoing at all times. Pleasant telephone voice and polite manner. Professionally dressed and well-groomed in accordance with Springdale's Non-Uniform Dress Code.

Physical Demands/Working Conditions

Sitting, standing, bending, reaching, lifting, and stooping in confined quarters throughout the day. Daily computer use, including typing and using a mouse. Often must deal with residents and families who are emotionally upset.

Essential Job Duties and Responsibilities

• Greet visitors and vendors and direct them to their destination
• Answer front desk phone within three rings if possible
• Screen and transfer phone calls to appropriate extensions
• Page overhead when required (example: Fire Drills and All-Clear)
• Provide applications to job-seekers
• Assist A/P with filing, mail, opening of invoices and dating all correspondence
• Perform clerical duties for the Administrator and other Department Heads, including but not limited to: typing, copying, sorting, faxing, and filing
• Provide other receptionists with complete and accurate information to keep the reception desk running smoothly at all times.
• Sort and distribute incoming mail and packages to the appropriate residents and departments by placing in mail slots located at the front reception desk; any Business Office mail is to be placed with the interoffice mail
• Maintain a tidy reception desk and surrounding area; keep the floor clear of obstructions at all times
• Update the rolodex roster each morning
• Issue meal tickets for employees/guests, collect payment and keep money locked up at all times
• Collect payments from residents and/or their family members, provide a receipt, make required copies, and keep money locked up at all times
• Send collected money to the Business Office in regular intervals
• Prepare admission packet and folder for each new admission or re-admission and give to Director of Admissions as needed
• Update and maintain the phone extension and emergency contact lists
• Maintain office equipment and order supplies, such as toner, as needed
• Make labels for payroll and personnel folders
• Abide by policies, practices, and procedures and maintain consistent and punctual attendance.
• Practices and adheres to Infection control polices

Work Environment

• Settings: Skilled Nursing Facility
• Work Hours: Full-time

Job Classification

• Hourly