Receptionist

Cedarwood Plaza; Cleveland Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Cedarwood Plaza in Cleveland Heights, OH is seeking a Receptionist to be the welcoming first point of contact for residents, families, and vendors in a long-term care setting. The role provides administrative support while upholding a secure and respectful environment.

Responsibilities include answering calls, visitor management, and coordinating with nursing and administrative teams to maintain smooth operations and confidentiality.

Qualifications

• Strong verbal and written communication skills are required.
• Professional demeanor with a positive and compassionate attitude.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls efficiently and accurately
• Maintain visitor sign-in procedures and support security protocols
• Provide general information regarding the facility while maintaining confidentiality
• Assist with administrative tasks such as filing, copying, mail distribution, and data entry
• Communicate promptly with nursing, administration, and other departments as needed
• Monitor lobby and common areas to ensure a safe and pleasant environment
• Maintain resident and employee confidentiality in compliance with HIPAA regulations
• Respond appropriately to emergency situations per facility procedures

Skills

Verbal and written communication

Professional demeanor and compassion

Multitasking in fast-paced environment

Education

High school diploma or equivalent

Tools

Office equipment & computer applications

Job description

Receptionist

The Receptionist serves as the first point of contact for residents, visitors, families, and vendors in a long-term care setting. This role provides administrative and clerical support while maintaining a welcoming, professional, and secure environment. The Receptionist plays a key role in communication, safety, and visitor management.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls efficiently and accurately
• Maintain visitor sign-in procedures and support security protocols
• Provide general information regarding the facility while maintaining confidentiality
• Assist with administrative tasks such as filing, copying, mail distribution, and data entry
• Communicate promptly with nursing, administration, and other departments as needed
• Monitor lobby and common areas to ensure a safe and pleasant environment
• Maintain resident and employee confidentiality in compliance with HIPAA regulations
• Respond appropriately to emergency situations per facility procedures

Required Qualifications

• High school diploma or equivalent
• Previous receptionist, front desk, or customer service experience
• Strong verbal and written communication skills
• Professional demeanor with a positive and compassionate attitude
• Ability to multitask and work effectively in a fast-paced environment

Preferred Qualifications

• Experience in a healthcare, long-term care, or assisted living setting
• Knowledge of basic office equipment and computer applications
• Familiarity with healthcare privacy and confidentiality standards

What We Offer

• Competitive compensation based on experience
• Benefits package including medical, dental, vision, retirement, and paid time off (if applicable)
• Supportive leadership and team-oriented work environment
• Stable schedule and meaningful role supporting resident care

Cedarwood Plaza – Cleveland Heights

Rooted in the Community: Cedarwood Plaza is proud to serve the Cleveland Heights community with compassion and dedication. Our team is deeply committed to providing exceptional care in a neighborhood we know and love.

Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees

• A strong sense of purpose and community
• Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.