Receptionist

H&R Block; City of Rochester (NY); On-site; USD 21,352 - 37,195; Part time

Benefits offered by this job

Employee Assistance Program

Wellbeing program

Various discounts

Medical Coverage

401k Retirement Savings Plan

Job summary

A leading tax services provider in Rochester, NY, is seeking a seasonal Client Service Professional/Receptionist to enhance client relationships, schedule appointments, and maintain an organized office. Ideal candidates will have a high school diploma, excellent customer service skills, and proficiency in Microsoft Office. This role offers competitive pay with a range of $15.50 - $27.00 per hour.

Qualifications

• High school diploma or equivalent.
• Flexible schedule and ability to work in multiple locations.
• Sales or marketing experience (preferred).
• Experience in a fast-paced, customer-service environment.
• Strong organizational, time-management, and multi-tasking skills.
• Computer proficiency and ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized manner.
• Match clients with the best-suited tax professional.
• Schedule clients as desired.
• Ensure all client needs are met during service.
• Maintain office cleanliness and organize resources.
• Perform other duties as assigned.

Skills

Strong organizational skills

Customer service experience

Multi-tasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Client Service Professional/Receptionist

Location: Rochester, NY – Seasonal

Company Overview

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high‑performing, connected culture where everyone feels like they belong.

About the Role

Helping others is what we do best. As a seasonal Client Service Professional/Receptionist you will WOW clients now and in the future by building client relationships, scheduling appointments, and maintaining a clean, organized office.

Key Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best‑suited tax professional for their needs
• Schedule clients as desired
• Ensure all client needs are met during service (in person, over the phone, or virtually)
• Maintain office cleanliness and organize resources with team members
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Flexible schedule and ability to work in multiple locations
• Sales or marketing experience (preferred)
• Experience in a fast‑paced, customer‑service environment
• Strong organizational, time‑management, and multi‑tasking skills
• Computer proficiency and ability to use Microsoft Office

Your Expertise

• Experience working in a fast‑paced environment
• Previous customer‑service experience
• Ability to multi‑task
• Strong organizational and time‑management skills
• Computer proficient with Microsoft Office

Benefits

• Employee Assistance Program with Health Advocate
• Wellbeing program, BetterYou
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, Employee Stock Purchase Plan (additional eligibility requirements)

Pay Range

$15.50 - $27.00 per hour. Local minimum wage laws apply.

Pay range information is posted per local requirements. Individual pay depends on experience, education, skill, performance, and location. Eligible associates may participate in incentive or short‑term incentive plans and enroll in medical coverage, retirement plan, assistance program, fitness center programs, discount program, travel accident insurance, and tax prep benefit.

Equal Opportunity Employer

H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

Job ID: #29506