Receptionist

Mission Pet Health; Chula Vista (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

Job summary

Mission Pet Health in Chula Vista, CA, invites a friendly Receptionist to join our AAHA-accredited team. You will manage a multi-line phone system, greet clients warmly, and ensure every interaction reflects compassionate care while supporting high-level veterinary service.

Your role includes coordinating care, maintaining medical records, handling appointments and payments, and educating pet owners on preventive care.

Qualifications

• Be the Director of First Impressions: multi-line phone system, greet clients with a positive attitude and reflect compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly.
• Advocate for pet health by educating clients on preventative care and hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy: be a calming presence for clients and treat each pet with care.

Responsibilities

• Be the Director of First Impressions: greet clients and manage the phone system.
• Coordinate care by maintaining records, scheduling appointments, and handling payments.
• Promote pet health by educating clients on preventive care and hospital services.
• Demonstrate empathy and respect in every interaction and treat each patient like your own.

Skills

Customer service

Communication skills

Organization

Team collaboration

Vet software experience

Flexible schedule

Tools

Vet software

Job description

At Otay Pet Vets, you join a deeply committed team dedicated to providing exceptional small animal care. We hold the prestigious AAHA accreditation, demonstrating our commitment to maintaining the highest standards in veterinary medicine and client service. This recognition means you are stepping into a practice where quality and integrity are the foundation of everything we do. If you are looking for an opportunity where you can immediately contribute meaningful, high-level care, this is where you can do your best work. Your professional development is our priority. As part of a supportive network, we ensure all teammates have the resources they need to succeed and achieve their long‑term career goals. This includes robust internal education programs designed to foster clinical skills and opportunities to move into leadership roles. We believe in providing structured pathways, such as support for technician credentialing, so you can focus on building a sustainable and rewarding career path with us. Delivering superior medicine requires access to superior support. Our facility is designed for dedicated small animal practice, ensuring smooth workflow and effective patient care management. Furthermore, our clinical network provides immediate access to specialty resources and internal consultations. This allows you to manage complex cases with confidence, continually expanding your clinical acumen and ensuring our patients always receive the comprehensive care they deserve. Otay Pet Vets is perfectly situated in Chula Vista, California, offering you the quintessential Southern California lifestyle. You can expect a vibrant community environment paired with stunning natural surroundings and temperate year‑round weather. Being just a short distance from the cultural hub of San Diego, you benefit from easy access to beautiful beaches, world‑class dining, and extensive recreational activities. Chula Vista provides the ideal balance of community warmth and metropolitan convenience for your life outside of the hospital.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.