Receptionist

Nivram Management; Chicago (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Training and development opportunities

Growth opportunities

Job summary

Balmoral Nursing Home in Chicago, IL is seeking a friendly Receptionist to greet residents and visitors and manage front desk operations with professionalism.

You will answer calls, assist staff, handle mail, schedule visits, maintain confidentiality, and support daily administrative tasks in a busy long-term care setting.

Ideal candidates are organized, customer-focused, and capable of multitasking while representing the facility with a warm, welcoming demeanor.

Qualifications

• Minimum high school diploma or equivalent required.
• Prior receptionist, administrative, or customer service experience preferred.
• Healthcare or long-term care setting experience is a plus.

Responsibilities

• Greet residents, families, visitors, employees, vendors, and other guests courteously.
• Answer, screen, and direct incoming calls to the appropriate departments.
• Monitor front entrance, assist with visitor sign-in and access procedures.
• Provide information while maintaining resident privacy and confidentiality.
• Sort and distribute mail, packages, and deliveries.
• Communicate messages accurately to staff in a timely manner.
• Assist with general administrative duties such as filing and scanning.
• Maintain a clean, organized, and professional reception area.
• Support facility leadership with assigned administrative tasks.
• Follow facility visitor, vendor, and access protocols.
• Respond to urgent situations by notifying the appropriate personnel.
• Maintain confidentiality of resident and facility information.

Skills

Customer service

Communication skills

Organizational skills

Professional demeanor

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Receptionist

Balmoral Nursing Home – Chicago, IL

Balmoral Nursing Home is seeking a friendly, dependable, and professional Receptionist to join our team. The Receptionist serves as a primary point of contact for residents, families, visitors, employees, vendors, and others entering or contacting the facility.

The ideal candidate is organized, welcoming, and able to provide excellent customer service while managing the day-to-day responsibilities of a busy front desk in a long-term care environment.

What We Offer

• Supportive and team-oriented work environment

• Health, dental, and vision insurance

• 401(k) with employer match

• Training and professional development opportunities

• Opportunities for growth within the organization

Responsibilities

• Greet and assist residents, families, visitors, employees, vendors, and other guests in a courteous and professional manner

• Answer, screen, and direct incoming telephone calls to the appropriate departments or individuals

• Monitor the front entrance and assist with visitor sign-in and facility access procedures

• Provide general information and directions while maintaining resident privacy and confidentiality

• Receive, sort, and distribute mail, packages, deliveries, and correspondence

• Communicate messages accurately and promptly to appropriate staff

• Assist with general administrative duties, including filing, copying, scanning, and maintaining records

• Maintain an organized, clean, and professional reception and lobby area

• Assist facility leadership and departments with administrative tasks as assigned

• Follow facility procedures regarding visitors, vendors, deliveries, and building access

• Respond appropriately to urgent situations by contacting the appropriate facility personnel

• Maintain confidentiality of resident, employee, and facility information

• Follow facility policies, procedures, and applicable privacy and safety requirements

• Perform additional reception and administrative duties as assigned

Qualifications

• High school diploma or equivalent required

• Previous receptionist, administrative, office, or customer service experience preferred

• Healthcare, skilled nursing, or long-term care experience preferred

• Professional, friendly, and courteous demeanor

• Strong verbal and written communication skills

• Strong customer service and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to manage multiple responsibilities and interruptions in a busy environment

• Basic computer skills and familiarity with standard office equipment

• Ability to handle confidential and sensitive information appropriately

• Dependable, punctual, and professional

• Must meet applicable health and background requirements

Schedule

• Full-time and/or part-time opportunities may be available

• Schedule may include weekdays, evenings, weekends, and holidays based on facility needs

Work Setting

Skilled Nursing Facility | Long-Term Care | Administrative Services

Balmoral Nursing Home is committed to maintaining a welcoming, respectful, and professional environment for our residents, families, visitors, and employees. We are looking for a Receptionist who takes pride in providing excellent service and helping the facility operate smoothly.