Receptionist

Cahaba Medical Care; Centreville (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking a courteous Receptionist to handle front desk tasks, greet patients, schedule appointments, process payments, and support the medical team. The role requires clear communication, compassion, and reliable attendance in a fast-paced environment.

The receptionist will triage calls, collect copays, verify insurance, and prepare patient documents, contributing to smooth clinic operations and quality patient care.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Attention to detail and accuracy in handling information.
• Flexibility to adapt to changing tasks and schedules.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Collect copayments and, if necessary, assist with bank deposits per policy.
• Verify insurance eligibility and collect demographic information.
• Triage calls to appropriate clinical staff and relay scheduling conflicts clearly.
• Prepare documents for mail-out and handle routine office tasks.

Skills

Communication

Multitasking

Attention to detail

Flexibility

Attendance

Education

High school diploma

Job description

Receptionist

Reports to Office Manager

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Travel may be required from time to time to complete assigned responsibilities.

Responsibilities & Duties

In accordance with policies & procedures:

• Answer the telephone in a courteous and professional manner within 3 rings
• Receive and convey messages in writing, verbally and electronically
• Assist patients and their families in a compassionate manner
• Make appointments following preset scheduling rules
• Fax documents
• Scan documents
• File documents
• Prepare documents for mail-out
• Open and distribute incoming mail
• Assist in routing telephone calls and messages to the appropriate staff
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information
• Explain sliding fee application process to potentially eligible patients
• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills
• Excellent ability to multitask
• Attention to detail
  • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call
  • Vitally important that all demographic data is entered into each pt's medical record correctly
• Flexibility
• Minimum of a high school diploma
• Prompt, regular attendance at the office