Receptionist

Mission Pet Health; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

401k retirement

Educational assistance

Teladoc access

Pet care discount

Job summary

Mission Pet Health in Cary, NC seeks a compassionate Receptionist to join a network of veterinary practices committed to excellence. Be the Director of First Impressions, manage a multi-line phone system, greet clients, and ensure every interaction reflects compassionate care while coordinating appointments and maintaining accurate records.

You will support pet wellness by educating clients on preventive care and hospital services, handle financial transactions, and maintain smooth clinic

Qualifications

• Compassionate customer service mindset with animals in mind.
• Strong communication and problem solving under pressure.
• Excellent organization, prioritization, and multitasking skills.
• Teamwork oriented with ability to work independently when needed.
• Experience with veterinary software is preferred; some weekend/holiday availability required.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records, schedule appointments, and process financial transactions.
• Educate clients on preventive care and hospital services to support pet health.
• Be a calm, empathetic presence for clients and their pets.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software experience

Flexible schedule

Tools

Veterinary software

Job description

At Carpenter Animal Hospital and Pet Inn in Cary, North Carolina, you join a practice committed to the highest standards of veterinary excellence. We are proud to be an AAHA Accredited hospital, reflecting our dedication to quality care across every aspect of our small animal practice. This commitment resonates deeply within the community, evidenced by our outstanding 4.7-star Google rating. We are seeking a compassionate and driven professional like you to join our group of exceptional teammates and do your best work every day. We understand that support is crucial for your success. As part of a robust network of veterinary practices, you benefit from a culture that actively invests in your professional development. We offer clear pathways for career advancement, whether you aim to become a credentialed technician or step into a leadership role. You will be supported by management focused on optimizing workflow and ensuring that every teammate has the resources necessary to reach their career goals in an environment designed for professional growth.

Cary, North Carolina, offers a truly exceptional quality of life. Located squarely within the vibrant Research Triangle region, Cary is repeatedly recognized as one of the safest and most desirable places to live in the nation. You will enjoy access to award-winning parks, extensive greenway systems for recreation, and a bustling local food and arts scene. Combining small-town feel with easy access to Raleigh and Durham’s cosmopolitan amenities, Cary provides the perfect setting for you to build a successful career and a rewarding personal life.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Benefits

• A competitive hourly rate or salary based on your experience and role.
• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.