Receptionist

Ciena-Healthcare; Carson City (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Ciena Healthcare in Carson City, NV is seeking a courteous Receptionist to greet visitors, answer phones, and provide clerical support to staff. You will maintain patient listings and direct walk-ins to the electronic application process, while ensuring sign-in/out by visitors, vendors, and residents.

You’ll also support the Administrator, uphold confidentiality, and follow emergency procedures as needed. The ideal candidate will have experience with EMR systems, strong organizational skills,

Qualifications

• Experience in healthcare front-desk or receptionist role preferred.
• Experience with computerized records systems preferred.
• Demonstrates confidentiality and respectful patient interactions.

Responsibilities

• Answer incoming and direct calls.
• Greet and direct visitors and family members.
• Maintain current patient listings to direct visitors and calls.
• Direct walk-in applicants to electronic application process.
• Organize work to be addressed by receptionist on other shifts.
• Ensure vendors and visitors sign in and out.
• Ensure residents sign in and out of the facility.
• Provide clerical support for the Administrator and staff.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over PA system as required.
• Enter demographic information into EMR as directed.
• Demonstrate respect for residents’ rights and dignity.
• Know emergency and disaster procedures.
• Demonstrate teamwork and responsiveness to residents’ needs.

Skills

Customer service

Telephone etiquette

Clerical skills

Time management

Record keeping

Education

MRT / ART / Medical Records Administrator

Tools

Electronic Medical Records (EMR) system

Job description

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones and directing calls. This employee also provides clerical support to staff as needed.

Join us with an attractive benefits offering:

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

Responsibilities:

The essential functions of this position include the following. This list is not intended to be exclusive or exhaustive. There may be additional essential functions based on the unique nature of the position or environment.

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.

Education and/or Experience:

• Medical Records Technician (MRT), Accredited Records Technician (ART) or a Medical Records Administrator preferred.
• A background in use of computerized systems is preferred.

Certificates, Licenses, Registrations:

• None

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.