Receptionist

Covenant Living Communities and Services; Carol Stream (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Covenant Living Communities and Services in Illinois is seeking a friendly Receptionist to greet residents, staff and visitors, answer calls, and manage clerical tasks. You will help coordinate transportation, assist residents with programs, and handle payments while maintaining a professional, confidential environment.

The ideal candidate has a high school diploma, clerical experience, strong English communication, and a calm demeanor for emergencies.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Strong organizational and communication skills in English, both written and spoken.
• Pleasant personality and clear telephone voice.
• Ability to stay calm in emergencies.
• Knowledge of computers including Microsoft Office Suite.
• Interest in working with older adults.

Responsibilities

• Greet residents, staff and visitors in person or by telephone in a courteous, professional manner.
• Monitor the emergency system and direct staff during emergencies as appropriate.
• Provide information to visitors and direct them to the correct contact, ensuring badges are worn.
• Keep reception and lobby clean and organized after each shift.
• Coordinate transportation requests and inform residents and staff of timing.
• Assist residents with program sign-ups and collect payments.
• Demonstrate use of office equipment and report issues to Lead Receptionist.
• Sell stamps, receive packages, sort mail, and notify residents of package arrivals.
• Process maintenance requests and log into the system, communicating urgent issues to staff.
• Prepare monthly charge sheets and support other administrative duties as needed.

Skills

Interpersonal skills

Telephone etiquette

Organizational skills

Microsoft Office

Calm under pressure

Confidentiality

Customer service

Written & verbal English

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

We Are Inspired to Serve. Join us!

Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

In this role, the Receptionist will:

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator
• Support the Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

The ideal candidate will have:

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range:

$16.30 - $21.58 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $16.30 - $21.58 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.