Receptionist

Imago Venues; Bismarck (ND); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

On-site gym

Free meal

Free parking

Pension scheme

Job summary

Imago Venues is currently recruiting a Receptionist for Burleigh Court Hotel. This full-time role (30 hours per week) combines early and late shifts to welcome guests with a smile and deliver outstanding service.

You will be the first point of contact for guests, handling reservations and inquiries while working closely with colleagues to exceed expectations. A minimum of one year in a customer-facing role is preferred, with training provided if needed.

Qualifications

• Minimum 1 year in a customer-facing role.
• Experience in busy front-of-house hospitality helpful.
• Excellent communication & guest interaction skills.

Responsibilities

• Greet guests and be first point of contact.
• Provide excellent service under pressure.
• Coordinate with team to meet guest needs.

Skills

Customer service

Communication

Initiative

Pressure handling

Job description

Receptionist - Burleigh Court Hotel

Full time (30 hours per week) - mixture of early and late shifts

Rate of Pay: £13.45 per hour

Benefits

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

We currently have a great opportunity for an enthusiastic and friendly individual who enjoys working in a fast-paced environment to join our Reception team at Burleigh Court Hotel.

We are looking for a confident individual with excellent customer service skills, who can communicate effectively with both guests and team members. You will be the first point of contact for our guests, welcoming them all with a smile! You must be able to use your initiative and work well under pressure, in order to exceed our guest’s expectations by consistently delivering excellent service.

You will have a minimum of one years’ experience in a customer facing role. Experience in a busy, volume driven front of house hospitality operation is desirable, although not essential as full training will be given.

About Us

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2024.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our team!

Closing date: 3rd November 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer