Receptionist

humana; Augusta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana’s CenterWell Senior Primary Care location in Augusta, GA seeks a patient-facing Medical Receptionist to support an onsite outpatient clinic. The role involves front desk duties, appointment scheduling, insurance verification, and basic administrative tasks as part of the TB screening program.

Candidates should have 1+ years in medical reception, knowledge of medical terminology, and experience with EMR systems.

Qualifications

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Knowledge of Medical Terminology required.
• Experience with EMR Systems preferred.

Responsibilities

• Operates a switchboard or multi-line phone and maintains logs.
• Greets visitors and issues passes, logs visits, and directs visitors as needed.
• Responds to routine inquiries about location, hours, and contact info.
• Assist with opening/closing the center, insurance verification, and records management.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Handle billing and payments, including copays when applicable.
• Provide general administrative support such as supplies, mail, and filing.

Skills

Medical reception experience

Knowledge of Medical Terminology

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Job description

Become a part of our caring community

You will report to the Center Administrator. This is an onsite outpatient clinic located at our West Augusta Clinic.

Use your skills to make an impact

• Operates a switchboard or multi-line phone and maintains long distance call logs.
• Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
• Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Assist with opening and closing the center, insurance verification, obtaining and managing medical records, and performing general administrative duties such as faxing, scanning, filing, and document management.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory.

This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Required Qualifications:

• High School Diploma or GED
• 1+ years of medical reception experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Preferred Qualifications:

• Value-based care model experience
• Bilingual in English and Spanish

Location: Augusta, GA

Work Schedule: 8AM - 5PM (Mondays - Fridays)

Alert

Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format - HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice an