Receptionist

Goodwill of North Georgia; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill of North Georgia seeks a friendly receptionist to greet visitors and answer calls in the Support Services Center. You will provide exceptional customer service and direct inquiries to the appropriate departments. Proficiency in Microsoft Office and strong communication are essential.

The role requires three years of clerical/front desk experience, a high school diploma or GED, and reliable transportation. Working days include holidays as needed.

Qualifications

• Must have a high school diploma or GED.
• Minimum of three (3) years of clerical/front desk experience.
• Substantial telephone switchboard experience required.
• Excellent oral and written communication skills essential.
• Must possess a positive attitude and strong interpersonal skills.
• Must handle information with strict confidentiality.
• Must have attention to detail and be a team player.
• Must have access to dependable transportation.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls.
• Greet and direct internal/external customers to destinations.
• Schedule and log conference room usage for meetings.
• Place supply orders with vendors as needed.
• Post outgoing mail and deliver incoming mail.
• Coordinate pickup/delivery of express mail (FedEx, UPS, etc.).
• Receive and sign for special deliveries at the Help Desk.
• Assist in mass mailings as required.
• Maintain voicemail messages with accurate program/event info.
• Respond professionally to emergencies and document details.
• Perform other duties as assigned.

Skills

Switchboard

Microsoft Office

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suites

Job description

Job Summary:

Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.

Essential Functions:

• Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party


• Greet and direct all internal/external customers to their specific destination


• Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings


• Responsible for placing supply orders with vendors as required.


• Responsible for posting outgoing mail and delivering incoming mail


• Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.


• Receives and signs for special deliveries as they arrive to the Support Services Center


• Assist in mass mailings as required


• Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations


• Respond professionally to all emergency situations and document necessary information in such circumstances


• Perform other duties as assigned.

Job Requirements and Qualifications:

• High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience


• Must have substantial telephone switchboard experience


• Must be proficient in Microsoft Office Suites


• Must have excellent oral and written communication skills


• Must posses a positive attitude and interpersonal skills


• Must handle all information with the strictest of confidence


• Must have attention to detail and perform as a team player


• Must have access to dependable transportation.

Working Environment Conditions/Requirements:

• Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday


• Must be able to work holidays as required


• The ability to push, pull and lift 30 lbs. with or without accommodations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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