Receptionist

MarketSource; Appleton (WI); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short/long-term disability

HSA & DCFSA

Job summary

MarketSource is seeking a Receptionist to create a positive first impression for visitors and employees. This in-office role runs Monday through Friday, 8 am to 5 pm, handling calls, greeting guests, and providing general office support.

You will manage mail, supplies, conference rooms, and person-to-person interactions, while collaborating with Facilities and admin teams. The ideal candidate has 1 year of customer service/office experience, strong communication, and excellent organizational

Qualifications

• In-office work 5 days per week, 8 am – 5 pm.
• 1 year of related experience in customer service and/or office administration; real estate environment highly desired
• Excellent oral and written communication skills

Responsibilities

• Greet guests in a professional, friendly, and hospitable manner
• Professionally administer all incoming calls and requests
• Type memos, correspondence, reports, and other documents as requested
• Provide callers with information such as company address, directions, fax numbers, and website
• Assist in ordering, receiving, stocking and distribution of office supplies
• Schedule and maintain conference rooms
• Maintain and distribute accurate employee office phone list
• Respond to work orders via internal portal with timely updates
• Assist with office/desk key distribution and management
• Assist in new hire security badge process and distribution
• Request building maintenance and repairs as needed
• Support Facilities Manager with project coordination tasks
• Build collaborative relationships with property management and executive admin teams
• Assist with miscellaneous facilities projects

Skills

MS Office Suite

Typing 45+ wpm

Phone etiquette

Communication

Customer service

Organizational skills

Independent work

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Receptionist creates the first impression for all visitors and MarketSource employeesin all interactions- on the phone, via email or in person.This role requires in-office coverage from 8 am to 5 pm five days per week.In addition togreetingandassistingvisitors, answering incomingcallsanddirecting calls toappropriatebusinesspartners, the receptionist provides general office support with a variety ofclerical activities and related tasksincluding mail and/orpackage distributionand other related dutiesasassigned.

Essential Job Functions:

• Greet guests in a professional, friendly,andhospitablemanner
• Professionally administer all incoming callsand requests
• Type memos, correspondence, reports, and other documentsasrequested
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and relatedinformation
• Assistin the ordering, receiving, stocking and distribution of officesupplies
• Schedule andmaintainconferencerooms
• Maintain and distributeaccurateemployee office phonelist
• Utilize the internal request portal to respond and track all work ordersin a timely manner, ensuring excellent customerservice
• Assistwith office/desk key distribution andmanagement
• Assist in new hire security badge processanddistribution
• Request building maintenance/repairs asneeded
• Assist the Facility Manager with project management coordination tasks (i.e.requests forconstruction, furniture, telecommunication, procurement, and InformationSystems)
• Buildcollaborativerelationships with property managementand executive administrativeteamsand communicate issues directly with them forresolution
• Assist with and support miscellaneous facilities projects as assigned

Qualifications

Required Knowledge, Skills, and Abilities:

• Working Knowledge MS OfficeSuite(Word, Excel,Outlook)
• Ability to accurately type 45+ words perminute
• Demonstrated ability tofollow up and follow throughindependently
• Excellent phone etiquette
• Excellent verbal and written communication skills
• Proven CustomerServiceskills
• Strongorganizational skills
• Demonstrated excellence ininterpersonal communicationskills
• Demonstrated ability to use good judgment and workindependently on assigned tasks as well asmake recommendations for improvement asappropriate

Job Requirements:

• 1 year of related experience in customer service and/oroffice administration;real estateenvironment highly desired
• Tech Friendly/Savvy – Intuitive knowledge toeffectivelyoperatemodernofficedevices
• Excellent oral and written communication skills
• High School Diploma or GED
• In-office work 5 days per week (Monday through Friday), 8 am – 5 pm or as directed by Facilities Manager

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefitsEmployee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only:Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

Up to USD $19.23/Hr.