Receptionist

University of Michigan; Ann Arbor (MI); Hybrid; USD 17,000 - 22,000; Part time

Job summary

University of Michigan's Michigan Dining is seeking a part-time Host to welcome guests, swipe IDs, verify meal plan status, process payments and answer questions about dining services. The role also involves bussing tables and helping keep the dining halls clean.

This 16-hour-a-week seasonal position is located at Markley. A High School diploma (or equivalent) is required, and some food service experience is preferred. Hybrid work options may be available as determined by the department.

Qualifications

• High School education diploma or an equivalent combination of education and experience.
• Some food service experience.

Responsibilities

• Interact with guests in a welcoming, friendly and courteous manner.
• Provide guests with information about dining services.
• Accept payment for individual meals.
• Carefully check ID card photos to be sure the guest presenting matches the photo on the card.
• Swipe ID cards to confirm that guests have an active meal plan and are eligible to enter the dining hall.
• Prevent ineligible individuals from entering the dining halls. Handle upset guests and challenge guests who are ineligible to enter the dining room while remaining calm and courteous.
• Call for Management to process Credit Card Transaction.
• Report suspicious behavior to management.
• Operate card-reading equipment.
• Remove dirty dishes and trash from the dining room tables.
• Return them to the dish room.
• Sweep and spot mop floors during and after service.
• Refill Napkin holders, salt, and pepper shakers.
• Place and remove Table Talkers.
• Clean and straighten chairs.
• Perform other tasks related to maintaining a clean environment.
• Other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Education

High School diploma

Job description

Job Summary

Department Summary

Michigan Dining is comprised of nineteen on-campus cafes and markets, nine residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 500 professional and 1,200 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations.

Position Summary

Michigan Dining Hosts welcome guests at dining hall entrances, swipe ID cards, verify guests active meal plan status, accept payment for individual meal purchases and assist guests with basic questions about dining hall services. Michigan Dining Hosts bus tables and perform other tasks related to maintaining a clean environment.

Responsibilities*

Customer Service (60%)

• Interact with guests in a welcoming, friendly and courteous manner.
• Provide guests with information about dining services.
• Accept payment for individual meals.
• Carefully check ID card photos to be sure the guest presenting matches the photo on the card.
• Swipe ID cards to confirm that guests have an active meal plan and are eligible to enter the dining hall.
• Prevent ineligible individuals from entering the dining halls. Handle upset guests and challenge guests who are ineligible to enter the dining room while remaining calm and courteous.
• Call for Management to process Credit Card Transaction.
• Report suspicious behavior to management.
• Operate card-reading equipment.

Table Bussing (40%)

• Remove dirty dishes and trash from the dining room tables.
• Return them to the dish room.
• Sweep and spot mop floors during and after service.
• Refill Napkin holders, salt, and pepper shakers.
• Place and remove Table Talkers.
• Clean and straighten chairs.
• Perform other tasks related to maintaining a clean environment.

Other duties as assigned.

Required Qualifications*

• High School education diploma or an equivalent combination of education and experience.

Desired Qualifications*

• Some food service experience.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

#studentlife

Position Responsibilities Criteria

• Excellent oral/written communication skills, attention to detail, strong interpersonal and organizational skills and the ability to provide positive customer service.
• Demonstrate strong work ethic and integrity.
• Competencies include:
• Drive for Excellence
• Customer Satisfaction and Communication
• Sustainability

Working Conditions

Must be flexible and able to adapt to change in a fast-moving, intense work environment.

Ability to work a flexible schedule with variable weekday hours, some weekends and holidays required.

Physical Requirements

Ability to move and transport objects weighing 25 - 30 pounds, transcend stairs, and work in a static position for extended periods.

Location:

This is a 16 hour a week seasonal appointment located at Markley.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.