Receptionist

Universal Health Services; Anchorage (AK); On-site; USD 30,000 - 45,000; Full time

Job summary

Universal Health Services in Anchorage, Alaska is seeking a Receptionist to manage the front desk and facilitate communications. The receptionist will greet visitors, operate a multi-line switchboard, and provide clerical support to hospital personnel.

Qualifications include a High School diploma and two years of experience preferred. Strong communication skills, the ability to work under pressure, and attention to detail are essential. The role also requires completion of the State of Alaska Background Check and Drug Testing.

Qualifications

• Two years' experience operating a multi-line switchboard preferred.
• Ability to perform assignments with minimal supervision.
• Ability to demonstrate knowledge and skills specific to the reception desk within three months of employment.

Responsibilities

• Facilitate the flow of information for internal and external customers.
• Operate a multi-line switchboard to relay incoming calls.
• Screen and greet all visitors at the hospital.

Skills

Effective communication skills

Comprehensive reading skills

Ability to work under stress

Working knowledge of computers

Education

High School Degree or equivalent

Job description

Responsibilities

RECEPTIONIST

The receptionist is responsible for facilitating the flow of the organization’s information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. The receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter‑office calls to their appropriate destination. Greets and screens all visitors before allowing them to proceed throughout the hospital. Acts as an information center to all visitors. The receptionist provides clerical support for hospital personnel. Additionally, the Receptionist;

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Carefully screens calls before transferring them to the units and always requests patient’s confidentiality number before transferring.
• Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
• Supports the hospital’s safety and security programs and complies with policies and procedures.
• Remains calm and efficient in crisis situations.
• Works closely with the Intake department and follows procedures when prospective patients arrive.
• Keeps the hospital lobby areas clean and tidy at all times.
• Signs for and receives incoming deliveries and notifying the receiver.
• Greets and responds to applicants for employment and notifies them of how to apply online.
• Reads the communication log daily for new and recent communication.
• Performs other duties as assigned.

Qualifications

Education/Experience

High School Degree or equivalent. Two (2) years’ experience operating a multi-line switchboard preferred.

Knowledge/Skills

• Must be able to perform assignments with minimal supervision;
• Must be able to work successfully under highly stressful conditions;
• Must be able to make sound, independent judgments based on scientific and/or ethical principles;
• Must be capable of adapting to varying workloads and work assignments on a constant basis;
• Must have effective comprehensive reading skills, strong communication skills, written and verbal.
• Must have a working knowledge of computers.

Minimum Requirements

• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must be able to demonstrate special training, knowledge and skills specific to the reception desk within first three (3) months of employment.
• Must complete all mandatory in‑services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x‑ray upon hire; PPD skin test required annually or chest x‑ray tri‑annually thereafter.
• Must be at least 21 years old

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.