Receptionist

Blood Bank of Alaska; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Competitive salary

Job summary

Blood Bank Of Alaska is seeking a Receptionist in the Collections department to manage a multi-line phone system, greet donors and visitors, and handle routine clerical tasks. The role involves directing callers to the right staff and maintaining a courteous, efficient front-desk presence.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to lift up to 50 lbs, with a commitment to confidentiality and excellent customer service.

Qualifications

• Must have strong telephone manners and communication skills.
• Confidentiality of donor records must be maintained.
• Excellent customer service and teamwork abilities.
• Ability to stand or sit for long periods and lift up to 50 lbs.

Responsibilities

• Answer the telephone, route calls promptly, and take messages.
• Greet and register donors; assist them or direct to the appropriate person.
• Greet visitors and direct them appropriately.
• Perform clerical/word processing tasks as assigned.
• Provide additional administrative support to Donor Services staff.
• Keep reception and waiting areas neat and stocked.
• Remain in the reception area during operating hours.
• Assist with donor recruitment tasks as needed.
• Handle other duties as trained.

Skills

Telephone manners

Customer service

Communication skills

Teamwork

Attention to detail

Calm under pressure

Maintain confidentiality

Clerical support

Education

High School Diploma or equivalent

Valid Driver's License

Tools

Microsoft Word

Job description

Position Title

Receptionist

Department

Collections

Position(s) Supervised

None

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Competitive salary

Blood Bank Of Alaska Position Description

Position Title

Receptionist

Department

Collections

Position(s) Supervised

None

Position Summary

Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel by performing the following duties; completes a variety of administrative duties. Greet, register and assist donors/visitors present at this location.

Essential Duties And Responsibilities

Primary Responsibilities

• Answer the telephone, route calls promptly, take and forward messages as necessary
• Greet and register donors promptly; assist them or direct them to the appropriate person
• Greet visitors, assist them or direct them to the appropriate person
• Complete clerical/word processing work as assigned.
• Provide additional administrative help as necessary to the Donor Services staff.
• Keep reception and donor waiting area neat and organized (keep papers filed, Canteen area stocked and clean.
• Remain in the reception area during normal hours of operation
• Perform donor recruitment tasks as necessary
• Other duties as assigned and trained/qualified to perform.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.

Qualification Requirements

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Able to stand And/or sit for long periods of time and lift up to 50lbs.

General Knowledge, Skills And Abilities

• Must have strong telephone manners and communication skills.
• Maintain the confidentiality of donors and personnel.
• Demonstrated ability to provide excellent customer service skills.
• Ability to work as part of a team.
• Excellent attention to detail.
• Ability to represent the Blood Bank of Alaska in a professional manner at all times.
• Ability to maintain a calm demeanor in stressful situations
• Ability to follow written procedures
• Ability to prioritize workflow to process time-sensitive material.

EDUCATION

H.S. Diploma or equivalent. Some computer experience preferred. Knowledge of Microsoft Word.

Experience

Previous experience working in a fast pace environment preferred.

CERTIFICATES, LICENSES, ETC.

Driver’s License required.

WORK ENVIRONMENT

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank Of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Hours of work will be established by supervisor.