Donor Service Technician /Phlebotomist

Blood Bank of Alaska Inc; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

The Blood Bank of Alaska is seeking a Donor Services Technician to join the Collections team in Anchorage. This full-time role involves donor screening, phlebotomy at mobile drives or at the facility, and maintaining a safe, professional donation environment.

No experience is required and on-the-job training is provided. The successful candidate will work closely with the Collections Manager, following SOPs and confidentiality standards while enabling a positive donor experience.

Qualifications

• High school diploma or equivalent required.
• Certification program in phlebotomy or related field preferred but not required.
• No prior experience required; willingness to train on the job.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Register potential blood donors using BECS.
• Review donor history and medical suitability with RN/Medical Director as needed.
• Take vital signs and perform finger stick for hematocrit.
• Conduct donor interviews and explain DHF/IHS procedures.
• Ensure donor understands pre/post donation instructions.
• Perform daily/monthly quality control per SOPs.
• Maintain a clean, orderly work area and restock supplies.
• Be a professional ambassador for the Blood Bank of Alaska.

Skills

Patient care

Attention to detail

Teamwork

Education

H.S. Diploma; certification program acceptable

Job description

Full Time Positions Available

Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Entry Level Positions in Anchorage

Full Time Positions Available

Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

No Experience Required. Paid On-The Job Training.

Position Title: Donor Services Technician

Department: Collections

Reports To: Collections Manager

Position(s) Supervised: None

Position Summary

Performs screening and phlebotomy procedures at mobile blood drives or at BBAK location as assigned by Team Manager or designee. Works in conjunction with other team members to provide a pleasant, safe and professional donation environment while following appropriate procedures as qualified and competent to perform.

Essential Duties And Responsibilities

Primary Donor Screening Responsibilities

• Register potential blood donors using the BECS program.
• Review Donor History Forms (DHF) for completeness; evaluates donors medical history for suitability as a blood donor. Consults with RN/Medical Director as indicated.
• Takes vital signs; performs finger stick for hematocrit.
• Performs confidential interview with donors; instructs the donor regarding the Interview Response Section (IRS) of the DHF and in Life Trak.
• Ensures that the donor has read and understands the pre-post donation instructions.
• Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
• Serves as a resource for donor inquiries.
• Maintains a clean and orderly work area.
• Restocks supply items necessary for donor screening.
• Considers all blood donor and personnel information confidential.
• Represents the Blood Bank of Alaska (BBAK) in a professional manner at all times.
• Performs other duties as assigned.

Primary Phlebotomy Responsibilities

• Performs phlebotomy procedures on blood donors according to SOPs and as trained and qualified to perform.
• Maintains aseptic work area; sterilizes instruments per SOP.
• Restocks supply items necessary for phlebotomy procedures.
• Performs quality control procedures per SOP.
• Considers all blood donor and personnel information confidential.

Primary Team Member Responsibilities

• Participates as an active member of the team by positively communicating with the Team Leads and the Collections Manager.
• Participates in all aspects of team duties to include registration, screening, phlebotomy and donor recruitment as assigned by Team Leads and the Collections Manager.
• Follows cGMP principles, AABB Standards, OSHA guidelines, BBAK SOP’s at all times.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrate a high level of problem-solving skills and has the ability to take direction.

Qualification Requirements

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Able to stand for long periods of time and lift up to 50lbs.

General Knowledge, Skills And Abilities

• Maintain the confidentiality of donors and personnel.
• Demonstrated ability to provide excellent customer service skills.
• Ability to work as part of a team.
• Excellent attention to detail.
• Ability to represent the Blood Bank of Alaska in a professional manner at all times.
• Proficient in BBA collection procedures as qualified and trained to perform.

EDUCATION

H.S. Diploma; Completion of a certification program as listed within this job description as acceptable.

Experience

No experience required.

Prior experience working in a blood bank preferred. Prior experience performing phlebotomy in a in a medical setting strongly preferred. Demonstrated work experience in an environment utilizing skills attained through one of the approved certification processes. Preferred candidate will have experience in Apheresis and/or Dialysis.

CERTIFICATES, LICENSES, ETC.

Preferred but not required is one of the following certifications: National Phlebotomy Certification, Certified Medical Assistant, Certified Nursing Assistant, or Emergency Medical Technician. Other certifications will be evaluated on an individual basis. Prior military/blood banking other experience may be taken into consideration in substitution of a certification. Driver’s license required.

WORK ENVIRONMENT

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Hours of work will vary according to the schedule of blood drives. Will be required to work an irregular schedule, with some long hours on occasion.