Receptionist

Thrivent; Alexandria (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

Thrivent in Alexandria is seeking a part-time Receptionist to support three practices and enhance member experience. The role involves greeting members, answering phones, handling mail, and assisting with office operations under advisory direction.

Proficiency with Microsoft Office and strong administrative skills are required. The ideal candidate will multitask well, maintain confidentiality, and understand Thrivent Financial products and services.

Qualifications

• Previous administrative/secretarial experience.
• Strong computer aptitude and knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to handle multiple tasks with accuracy amid interruptions.
• Ability to maintain confidentiality of sensitive information.
• Basic understanding of Thrivent Financial products and services.

Responsibilities

• Handles incoming telephone calls to and responds to requests for information.
• Performs routine administrative duties such as maintaining office supplies and processing mail.
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature.
• Supports projects, administration of various programs, and processing functions as needed.
• Drive client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice's Financial Advisors.
• Update the contact management system with client/member contact and preference information.
• Assist Financial Advisors in the preparation and follow up for the client/member meetings.
• Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed.
• Completes other miscellaneous tasks as assigned

Skills

Administrative experience

MS Office proficiency

Multitasking

Confidentiality

Customer service mindset

Tools

Microsoft Word

Excel

PowerPoint

Job description

Summary

This position provides administrative support to three practices in the Alexandria. This role is critical to member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative tasks as assigned. The Receptionist reports to and is employed by multiple financial advisors.

This is a W2 position, compensating $20. This position is part-time, 24 hours a week, 3 days a week.

Job Description

Position Roles/Responsibilities/Accountabilities

• Handles incoming telephone calls to and responds to requests for information
• Performs routine administrative duties such as maintaining office supplies and processing mail
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
• Supports projects, administration of various programs, and processing functions as needed
• Drive client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice's Financial Advisors
• Update the contact management system with client/member contact and preference information
• Assist Financial Advisors in the preparation and follow up for the client/member meetings
• Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed
• Completes other miscellaneous tasks as assigned

Position Qualifications

• Previous administrative/secretarial experience desired
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of our products and services, and Thrivent Financial

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the teams
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of the recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.