Reception Team Leader / Safeguarding Administrator

NHS Jobs; City of Norwich (NY); On-site; USD 37,000 - 60,000; Full time

Job summary

East of England Community Health & Care NHS Trust is seeking a Reception Team Leader and Safeguarding Administrator to oversee front desk operations and support staff development. The role includes safeguarding administration, staff training coordination, and coordinating temporary cover for absences.

The position leads on policy updates, supports compliance with extant legislation, and acts as a focal point with external agencies. A broad, hands-on role within clinic operations is envisaged.

Responsibilities

• Overseeing reception and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Team lead for reception, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training and completing return to work interviews.

Job description

The Reception Team Leader and Safeguarding Administrator is responsible for:

• Overseeing reception and support operations of the practice, ensuring staff achieve their primary responsibilities.


• Team lead for reception, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training and completing return to work interviews.


• Identifying and delivering team training where required, including induction and training for new starters.


• Compiling reception staff rotas.


• Act as the safeguarding administrator, managing the administrative, record-keeping, and communication workflows that protect vulnerable children and adults.


• Reviewing and updating all administrative and reception policies and procedures as required.


• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.


• Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies.


• Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.


• Manage the various appointments in lines with practice policies, assisting with QOF targets.


• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.


• Acting as a building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.


• Deal with general enquiries from patients and outside agencies via telephone, online and in person.


• Process repeat prescription requests.


• Register new patients.


• Action internal and external tasks appropriately.

Secondary responsibilities In addition to the primary responsibilities, the Reception Team Leader / Safeguarding Administrator may be requested to:

• Partake in audits as directed by the audit lead.


• Coordinate and produce meeting agendas and record the minutes of meetings.


• Monitor and promote the use of the Friends and Family Test.


• Champion continuous improvement, encouraging staff to participate and make suggestions.


• Assist the Practice Manager with recruitment as required.

The above list of duties is not exhaustive and you may be required to complete other duties, as required.

East of England Community Health & Care NHS Trust

Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust