Reception Team Lead

Mercyhealth; Woodstock (IL); On-site; USD 40,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental and caregiver leave

Tuition and certification assistance

Job summary

Mercyhealth Woodstock is seeking a Reception Team Lead to supervise daily front-desk operations, ensuring smooth patient flow and high-quality service across the department.

You will interview, train and evaluate staff; plan, assign and direct work; manage departmental expenses and staffing while maintaining compliance with policies. Supervises 25–30 employees and partners with leadership to deliver excellent patient experiences.

Qualifications

• One year certificate or equivalent experience is required.
• Bachelor's degree is preferred.
• 3–5 years of supervisory experience preferred.

Responsibilities

• Directly supervise 25–30 employees in the Reception Department.
• Interview, hire and train employees; plan, assign and direct work.
• Monitor quantity and quality of work; develop and implement policies and procedures.
• Handle budgetary and staffing considerations; manage expenses within approved limits.

Skills

Supervisory experience

Interviewing and training staff

Time management

Customer service orientation

Education

One-year certificate from college or technical school

Bachelor of Science degree preferred

Three to five years supervisory experience preferred

Tools

Payroll systems

Spreadsheet software

Billing software

Patient appointment software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

## Reception Team LeadApply: Mercyhealth Woodstock - Woodstock, IL: Full time: Posted Today: 2026-03547**Essential Duties and Responsibilities*** Monitors quantity and quality of work performed.* Interviews, trains, supervises and evaluates employees.* Maintains equipment and supplies for departments.* Revises, develops, and implements policies, procedures and performance standards.* Manages departmentalized expenses involving staff and materials.**Culture of Excellence Behavior Expectations**To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.**Education and Experience**One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required. Bachelor of Science degree in a related field is preferred. Three to five years of Supervisory experience preferred.**Certification and Licensure**N/A**Skills and Abilities** Reception Team Leader will learn the receptionist's job duties and perform them when the need arises and be put onto a management call schedule. To perform this job successfully, an individual should have knowledge of internet software, payroll systems, spreadsheet software, billing and patient appointment software and word processing software to include Word, Excel and Power Point. **Special Physical Demands**While performing the duties of this Job, the employee is regularly required to walk, sit, talk or hear. The employee is frequently required to stand; reach with hands and arms. handling, fingering, feeling and stoop, kneel or crouch and see. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.**Level of Supervision**N/A**Supervises**Directly supervises 25 to 30 employees in the Reception Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.**PAY RANGE:**$39,569.14 - $59,353.71Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:* Medical, Dental, Vision* Life & Disability Insurance* FSA/HSA Options* Generous, accruing paid time off* Paid Parental and caregiver leave* Career advancement and educational opportunities* Tuition and certification reimbursement* Certification Reimbursement* Well-being Programs* Employee Discounts* On-Demand Pay* Financial Education* Annual recognition/awards events* Partner appreciation days* Family entertainment/attractions discount* Community service/improvement opportunities