Reception Supervisor - Schaumburg

Duly Healthcare; Illinois; On-site; USD 58,000 - 88,000; Full time

Job summary

An established industry player is seeking a Supervisor of Reception for its upcoming medical office in Schaumburg. This full-time role emphasizes leadership and customer service, requiring a compassionate individual to manage front-end operations and staff. The position offers a dynamic work environment where you will oversee scheduling, staff training, and quality control to ensure exceptional patient experiences. With a commitment to work-life balance and comprehensive benefits, this opportunity is perfect for someone looking to make a meaningful impact in healthcare. Join a team that prioritizes employee well-being and community support.

Benefits

Daily Pay

Tuition Reimbursement

401(k) Match

Paid Volunteer Time

Parental Leave

Comprehensive Medical Coverage

Pet Health Coverage

Qualifications

• 4 years of patient/client-facing experience required.
• Strong customer service and team leadership skills are essential.

Responsibilities

• Manage staffing schedules and monitor attendance for efficiency.
• Assist in the hiring and training of clerical staff.

Skills

Team Leadership

Customer Service

Multitasking

Communication Skills

Conflict Resolution

Empathy and Compassion

Education

High School Diploma or GED

Tools

Microsoft Office Suite

PHI Software

Job description

Overview

Supervisor of Reception - Schaumburg Medical Office Building

Department: Reception

Location: New Schaumburg MOB - Opening in August 2025 (Please note, position will start asap).

Hours: Full-Time; 40 Hours weekly, Monday - Friday: Variable Hours

Why Choose Duly?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:
  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
• Health & Well-Being:
  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.
• Work-Life Balance:
  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
• Inclusive Culture:
  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

Responsibilities

Staff Management (70% of the time):

• Develops and implements staffing schedules. Monitors attendance and evaluates time-off requests in direct relation to schedules. Maintains employee personnel records. Attentive to staff schedules and physicians to ensure that resources are available to meet anticipated daily work loads. Monitors staff schedules and productivity, along with patient volumes, to ensure the highest level of access and efficiency.
• Assists Front Desk Manager in developing and implementing work plans and objectives for all front-end operations.
• Participates in weekly/monthly quality control activities to ensure accuracy and excellence in patient care. Distributes feedback to staff in timely manner.
• Maintains a highly visible profile in the work areas. Works as a team member as necessary. Functions as an alternate clerical resource for front desk coverage needs.
• Collaborates with practice manager in the hiring process of all clerical staff. Responsible for the orientation process of new staff hires. Responsible for the ongoing training and development of all staff to maintain competencies. Seeks guidance and support from Practice Manager in managing staff. Acts as alternate in the absence of the practice manager.
• Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes and recommends improvements in work processes and job standards.
• Performs all other duties/responsibilities as assigned.

Check-in/Greeting Patients/Scheduling (30% of the time)

• Functions as an alternate clerical resource in the absence of Practice Manager, Co-supervisors or Front Desk Care Ally as needed.
• Collaborates with the practice manager to initiate and coordinate any disciplinary actions, performance improvement plans, probations and terminations of clinical staff. Assists the practice manager in the evaluation process. Monitors necessary certifications to ensure staff compliance.

Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education:

• High school diploma or GED

Years of Experience:

• Four years patient/client-facing experience

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of leading a team to meet expectations.
• Knowledge of patient experience, customer service, healthcare and/or administration.
• Customer service skills.
• Skilled in Microsoft Office Suite, type min of 30 wpm.
• Knowledge of PHI Software.
• Ability to multitask efficiently.
• Ability to communicate professionally both verbally and written.
• Ability to be empathetic, compassionate, and caring.
• Skilled in management capabilities – performance assessments, recognition, coaching, and conflict resolution.
• Ability to de-escalate.
• Ability to be resourceful and make recommendations for process improvements.
• Flexible of travel min of 50% of the time.

The compensation for this role includes a base pay range of $58,250-$87,375/salary, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.