Reception Specialist

orthoalaska; Anchorage (AK); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Complimentary orthopedic and primary,

Medical and dental insurance coverage

Life insurance

Disability insurance

401K

Profit sharing

Employee Assistance Program

Paid time off starting at three weeks

7 paid holidays per year

Competitive pay and annual reviews

Job summary

Orthopedic Physicians Alaska in Anchorage is looking for a Reception Specialist at OPA Foot & Ankle to deliver outstanding patient service. You will answer calls, schedule appointments, verify insurance, and assist with precertifications.

This full-time role includes benefits, a competitive hourly wage, and a collaborative team. Primary duties cover scheduling, payments, data entry, and liaison with billing and other departments to ensure smooth patient flow.

Qualifications

• High School diploma or equivalent.
• Six months of customer service experience.
• Experience in medical billing or pre-certification tasks is a plus.

Responsibilities

• Provide outstanding customer service to all patients.
• Perform insurance verification and prior authorizations.
• Educate patients on insurance coverage limits and options.
• Work closely with the billing and other departments providing services.
• Schedule appointments, answer phones, data entry.
• Collect deposits and co-pays.
• Other duties as assigned by supervisor.

Skills

Customer service

Insurance verification

Scheduling

Phone etiquette

Data entry

Co-pays collection

Education

High School diploma or equivalent

Associate’s degree

Tools

CPT knowledge

ICD-10 knowledge

Job description

Reception Specialist, OPA Foot & Ankle Anchorage, Full Time

Orthopedic Physicians Alaska

Salary Range: $17.50-$27.00 hourly

Full-time Benefits:

• Complimentary orthopedic and primary care at OPA and PCA
• Medical and dental insurance coverage beginning within 30 days
• Life insurance
• Disability insurance
• 401K
• Profit sharing
• Employee Assistance Program
• Paid time off starting at three weeks per year
• 7 paid holidays per year
• Competitive pay and annual compensation reviews

Your Role at OPA:

As a Reception Specialist at OPA you will greatly contribute to the team by ensuring patient needs are being met by providing outstanding customer service. As part of this role you will answer patient calls, schedule patient appointments, and complete some precertification and verification tasks.

What You’ll Do:

• Provide outstanding customer service to all patients
• Perform insurance verification and prior authorizations
• Educate patients on insurance coverage limits and options
• Work closely with the billing and other departments providing services
• Schedule appointments, answer phones, data entry
• Collect deposits and co-pays
• Other duties as assigned by supervisor

Why You’ll Excel in This Role:

• You have knowledge of primary and secondary coordination of benefits
• You are familiar with CPT and ICD-10
• You have the ability to work in a fast-paced environment
• You have keen organization skills
• You consider compassionate, skillful, patient care a top priority
• You have strong communication and interpersonal skills and an investigative nature
• You are a reliable self-starter who embraces professionalism and learning
• You are efficient, accurate and detail oriented

Required Qualifications:

• High School diploma or equivalent
• Six months of customer service experience

Preferred Qualifications:

• Associate’s degree
• One year of customer service experience in a medical setting
• Exposure to medical billing and/or pre-certification tasks

At OPA, you will enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

FLSA status: Non-exempt

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.