Reception / Registration (Full Time)

Community Care Alliance; Woonsocket (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

403b with matching

FSA and DCA accounts

Vision coverage

Tuition reimbursement and licensure/tu

Bilingual skills premium

Parking and mileage reimbursement

Job summary

Community Care Alliance is seeking a Reception/Registration specialist (Full Time) in Woonsocket, RI. You will interact with clients, families and health care providers in a friendly, welcoming manner and perform clerical duties to support administrative operations.

The role requires strong communication, confidentiality, and the ability to manage schedules, insurance verification, and EHR updates across Woonsocket locations. Excellent customer service and professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Ability to multitask and maintain confidentiality.
• Flexible schedule to address coverage issues.
• Professional demeanor and strong interpersonal skills.

Responsibilities

• Maintain a warm, welcoming, and professional reception area.
• Handle mail and deliveries; route messages and notify staff.
• Collect insurance and demographic information; verify and update EHR.
• Make reminder calls for prescribers and clinicians.
• Support outreach and notify clinical staff of updates.
• Answer phones and direct to proper extensions; manage messages.
• Check in visitors and escort to appropriate locations.
• Register clients and schedule appointments using agency procedures.

Skills

Customer service

Multi-tasking

Confidentiality

Flexibility

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Job description

Reception / Registration (Full Time) (Full Time)
: Woonsocket, RI
: Administration

Reception / Registration (Full Time)

POSITION SUMMARY:

Provide receptionist and registration specialist duties and perform clerical duties as assigned. In this highly visible role, the receptionist will be interacting with clients, families, and health care providers in a friendly, welcomin,g and helpful manner. The receptionist will possess excellent communication and interpersonal skills. Reception staff are required to provide a high level of customer service, quality care for all clients, visitors & other providers.

QUALIFICATIONS:

• High school graduate or equivalent.
• Ability to multitask and be detail-oriented.
• Ability to maintain confidentiality at all times.
• Ability to maintain a flexible schedule to address coverage issues that may arise.
• Ability to work well with people.
• Ability to sit for an extended period of time.
• Ability to present and maintain a professional demeanor.
• Must have reliable transportation to flex between Woonsocket outpatient locations.

PRIMARY FUNCTIONS:

• Maintain a warm, welcoming, and professional atmosphere in the reception area.
• Mail: handle all types of incoming/outgoing/interoffice, utilize the postage machine, and accept deliveries, notifying appropriate staff, driving to drop off mail at Woonsocket locations.
• Collect insurance and demographic information for clients.
• Verify insurance, demographics, and any other changes for every client encounter and update the electronic health record.
• Reminder calls for prescribers and clinicians.
• Support clinical staff with outreach calls, outreach letters, and notify clinical staff of all updates.
• Making sure all email work tasks have been completed and replied to.
• Maintain accuracy in collecting copayments at the time of service from clients/send up manual payment logs when full.
• Opening client charts/Intake & open access.
• Answer phones and direct the calls to the proper extension, distribute messages via phone or email.
• Check in visitors and direct or bring them to the appropriate location.
• Lock and unlock main doors at appropriate times/ maintain a clean waiting room.
• Registration of clients and scheduling appointments using appropriate agency procedures and service codes.
• Help with conducting fire drills and lockdown drills.
• Float between buildings as needed to cover receptionists for lunch, planned and/or unplanned absences.
• Clerical work,such as copying, scanning, filing, data entry, organizing office files, and keeping track of supplies.
• Assist with toxicology labs; Update client toxicology list from request of clinical staff, calling to schedule, and entering memos for all toxicology clients in the appropriate time frame when due, using correct diagnosis codes to prefill requisition, prepping and sealing toxicology labs to put in the pick-uplocation.

WORKING CONDITIONS:

Must be able to sit for long periods of time, minimal lifting, and extensive use of the telephone.

Community Care Alliance offers competitive salaries based on experience, skills, and performance, a comprehensive benefits package, and a great quality of work/life.

• Generous vacation, sick time, and holidays.
• Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program, as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business-related use of your personal vehicle.

About Us Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affrictive Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!