Reception Desk Representative, Per Diem

Baystate Health; Springfield (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Baystate Health in Springfield, MA, is seeking a receptionist/clerical colleague for onsite support. The role handles front-desk communications, data entry into SMS, and emergency procedures knowledge.

You will join a team, participate in unit and staff development activities, and complete required training. The base pay ranges hourly from $16.34 to $21.46, with typical full-time salaries aligning to the published midpoint within this health system.

Qualifications

• Basic arithmetic and English knowledge.

Responsibilities

• Maintains accurate and timely communications within department; courteous phone handling.
• Enters patients into SMS within 10 minutes.
• Knows emergency procedures; locates emergency equipment; contacts emergency staff.
• Participates in unit/divisional programs and completes PCIS/SMS training.

Skills

Arithmetic

English language

Education

Non-Graduate (Required)

Job description

Summary:

Location : Baystate Medical Center Springfield MA (Onsite)

Schedule : Hours vary between 5am-6pm

Performs a variety of clerical and receptionist duties. Is responsible for electronic data entry. This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Job Responsibilities:

1)Maintains accurate and timely communications within department. Answers telephone consistently in a courteous manner with proper identification 100% of the time. Relays all messages accurately and promptly. Responds to routine inquiries knowledgeably and/or refers them to appropriate person 90-95% of the time. Runs and completes errands within specified time frame as delegated. Ensures identified problems are communicated accurately and promptly. Initiates telephone calls as specified by the Registered Nurse and/or manager. Maintains courteous, supportive and professional attitude with family members and support personnel 100% of the time.

**2)**Enters patients into SMS. Enters into SMS accurately within 10 minutes.

**3)**Is knowledgeable of and initiates emergency procedures. Verbalizes knowledge and location of emergency equipment as observed by manager. Mobilizes emergency support personnel through immediate telephone contact as evidenced by observation and feedback.

**4)**Participates in Unit/Divisional committees and/or staff development activities. Attends all additional programs required as mandatory within their division as evidenced by attendance roster. Successfully completes PCIS/SMS training.

Required Work Experience:

1)None

Preferred Work Experience:

1)None Listed

Skills and Competencies:

1)Basic knowledge of arithmetic and English

Education:

Non-Graduate (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$16.34 - $18.78 - $21.46

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.