Reception Coordinator

Socket.dev; Easthampton (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) Plan with Company Match

Generous Paid Time Off (17 days)

Job summary

Valley Medical Group seeks a Reception Coordinator to join the Easthampton Health Center. The role involves supervising the reception team, ensuring HIPAA compliance, and coordinating daily operations to support patient flow and data integrity.

The position reports to the Health Center Manager and requires strong communication skills, a health/business administration background, and prior supervisory experience in a medical setting. Full-time hours, on-site at Easthampton, MA.

Qualifications

• Associate degree in health or business administration (or equivalent experience).
• Prior supervisor experience.
• 3-5 years of experience in providing medical support services (preferred).

Responsibilities

• Direct supervision of reception staff. Oversees staff recruitment and retention.
• Ensures regulatory compliance with HIPAA and confidentiality laws.
• Monitors staff performance using established benchmarks.
• Identify opportunities for process improvement and work with management team to plan and implement.

Skills

Supervisory experience

HIPAA compliance

Staff recruitment and retention

Education

Associate degree in health or business administration

Job description

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley.

Valley Medical Group is looking for a Reception Coordinator to join our reception team and work in our Easthampton Health Center. If you are looking for a dynamic environment, this is your opportunity!

Position

Reception Coordinator

Location

Easthampton, MA

Hours

40 hours, Monday-Friday generally between 8:00am - 5:00pm. Hours will vary depending on department needs. Exact schedule to be discussed at time of interview.

Reporting directly to the Health Center Manager, the Reception Coordinator supervises and oversees the daily operations of the reception department in assigned health center and directly supervises the reception staff.

Job Responsibilities

• Direct supervision of reception staff. Oversees staff recruitment and retention.
• Ensures regulatory compliance with HIPPAA and Confidentiality laws.
• Monitors staff performance using established benchmarks.
• Identify opportunities for process improvement and work with management team to plan and implement.

Required Qualifications

• Associate degree in health or business administration (or equivalent experience)
• Prior supervisor experience

Additional Preferred Qualifications

• 3 - 5 years of experience in providing medical support services

If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

Valley Medical Group offers:

• Medical, Dental & Vision Plans
• 401(k) Plan with Company Match
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Generous Paid Time Off, Beginning at 17 Days per Year for New Fulltime Employees
• 7 Paid Holidays
• Additional Time Off for Public Service
• Company-Paid Long-Term Disability Insurance
• Company-Paid Life Insurance
• Voluntary Life, Accident and Critical Illness Insurance Options
• Company Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Legal Plan insurance
• Pet insurance
• Free On-Site Parking

We Value Employee Engagement and Inclusive Practices

Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment.

Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.