Rec Cashier - Golf

City-of-SAN-Luis-Obispo-; San Luis Obispo (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

City of San Luis Obispo seeks staff for front counter duties at City facilities, including SLO Swim Center and Laguna Lake Golf Course pro-shop. Tasks include processing fees, inquiries, reservations, and maintaining a clean facility. Shifts vary weekly with mornings, evenings and weekends required.

Experience in customer service or cashier work is preferred. This is a part-time/seasonal position with local city benefits and teamwork within a municipal recreation team.

Qualifications

• None and no prior working experience. Customer service or cashier experience is preferred.

Responsibilities

• Work mornings, nights, and weekends.
• Provide high level customer service to patrons and internal/external customers; answer phones and walk-in requests.

Skills

Customer service

Cash handling

Communication

Tools

Cash register

Office software

Job description

JOB SUMMARY

Providescustomer service at the City facilities, including the SLO Swim Center front counter and Laguna Lake Golf Course pro-shop; collects fees from patrons, processes daily/shift revenue paperwork, assists patrons with facility reservations, and keeps the facility clean and clear of litter.

Average hours per week:

• SLO Swim Center: 20-30 (Summer), 10-15 (non-Summer)
• Laguna Lake Golf Course: 12-24

CLASS CHARACTERISTICS

This class is distinguished from other front counter positions in that it is part-time/seasonal and is only assigned to City recreation facilities.

SUPERVISION RECEIVED AND EXERCISED

Employees in this classification work under the direct supervision of the divisional Recreation Coordinators and Specialist.

EXAMPLES OF DUTIES AND RESPONSIBILITIES

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

• Must be able to work mornings, nights, and weekends.
• Provides a high level of customer service to both external and internal customers; receives and processes telephone calls and walk in requests; provides factual information regarding City and divisional activities.
• Operates standard office equipment, including job-related computer hardware and software applications and telephones.
• Performs a variety of office support duties following standard guidelines.
• Interprets and implements policies and procedures related to the department.
• Communicates effectively in person, over the telephone, and in writing.
• Collects facility fees from patrons upon entry; counts and balances daily/shift revenue and completes daily revenue forms.
• Enforces facility regulations and rules concerning patrons entering and utilizing the facility.
• Assists with specific programming held within the facility.
• Performs routine cleaning of facility and workspace areas.
• Works in a team atmosphere and participate on a variety of departmental activities to enhance the provision of all City services.
• Performs related duties similar to the above in scope and function as required.

KNOWLEDGE AND ABILITIES

Knowledge of

• Simple arithmetic in order to make monetary change accurately.

Ability to

• Interact courteously with co-workers and the public in a manner which projects a positive image of the Department.
• Handle money and operate a cash register.
• Make accurate arithmetical computations.
• Follow oral and written instructions.
• Work efficiently as part of a team and independently.
• Effectively communicate and engage positively with the public.
• Learn facility rules and regulations.
• Establish and maintain effective working relationships with those contacted in the course of work, including diverse internal and external customers.
• Work with diverse populations and maintain an inclusive environment.

EDUCATION AND EXPERIENCE

None and No prior working experience. Customer service or experience as a cashier is preferred.

or An equivalent combination of education and experience.

POSSESSION AND MAINTENANCE OF

• Not less than 15 years of age at time of appointment.

THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE

• Live Scan Fingerprinting (DOJ)