Reality Labs Revenue Operations Lead

Meta; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Meta in Austin, TX is seeking a Reality Labs Revenue Operations Lead to own the end-to-end Order to Cash process for RL hardware. You will drive credit, billing, collections, deductions, and cash application for global RL B2B customers, while shaping scalable revenue operations and AI-powered automation.

The role requires 7+ years in financial/revenue operations, cross-functional leadership at senior levels, and a track record of scaling high-volume ops across multiple regions.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 7+ years in financial operations, revenue operations, or order-to-cash management.
• Deep expertise in credit, collections and deductions management.
• Ability to develop and execute operational strategy in a fast-paced, high-growth environment.
• Strong cross-functional leadership and stakeholder management at senior levels.
• Experience driving process automation and technology adoption in financial operations.
• Experience communicating operational strategy and performance outcomes to executive stakeholders.
• Experience managing multi-national operations across 3+ regions with varying regulatory requirements.
• Experience managing BPO relationships and driving third-party operational performance.
• Experience in hardware, consumer electronics, or retail channel revenue operations.
• Ongoing AI skill development and staying current with emerging AI technologies.

Responsibilities

• Lead end-to-end OTC for RL hardware.
• Manage credit, billing, collections, claims/deductions, and cash application.
• Drive AI-powered automation and process excellence.
• Partner with finance, operations, and product across global markets.
• Scale revenue operations to support new products and markets.

Skills

Financial ops

Revenue ops

Credit management

Process automation

AI familiarity

Global operations

Executive communication

Education

Bachelor's degree (Business/Finance)

Tools

ERP systems

Job description

The Reality Labs ('RL') Revenue Operations Lead leads the end-to-end Order to Cash (OTC) function for Meta's Reality Labs hardware business, responsible for collecting ~$2B in cash annually, managing extended credit risk, and enabling scalable revenue growth across global markets. This role serves as the strategic leader accountable for credit, billing, collections, claims/deduction management, and cash application for all RL B2B customers.

Operating at the intersection of finance, operations, and technology, this leader drives the vision and execution of AI-powered automation, process excellence, and cross-functional partnership to ensure RL Revenue Operations delivers consistent, measurable results while scaling to support new products, markets, localizations and go-to-market programs.

• Bachelor's degree in Business, Finance, or a related field
• 7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management
• Deep expertise in credit, collections and claims/deduction management processes
• Ability to develop and execute operational strategy in a fast-paced, high-growth environment
• Strong cross-functional leadership and stakeholder management skills at senior levels
• Experience driving process automation and technology adoption in financial operations
• Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums
• Experience managing multi-national operations across 3+ regions with varying regulatory requirements
• Experience managing BPO relationships and driving third-party operational performance
• Experience in hardware, consumer electronics, or retail channel revenue operations
• Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Track record of scaling operations from early-stage to mature, high-volume execution
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)