Real-Time Transit Dispatcher

Town of Blacksburg, VA; Blacksburg (VA); On-site; USD 43,000 - 45,000; Full time

Job summary

The Town of Blacksburg, VA is seeking a Transit Dispatcher to coordinate, schedule, and direct bus operators, ensuring the timely operation of public transit and paratransit services. The role reports to the Transit Lead Dispatcher and is essential during events.

Responsibilities include directing via two-way radio, assigning vehicles, coordinating with Maintenance and ITS, resolving scheduling issues, and preparing daily dispatch reports.

Qualifications

• Requires high school diploma or GED.
• Experience in public transit operations and some supervisory experience desirable.
• Valid Virginia Class B CDL with Air Brakes and P endorsement.

Responsibilities

• Provide ongoing direction via two-way radio to bus operators to ensure timely arrival and departure of all route buses.
• Assess traffic conditions and implement detours through communications and notifications to bus operators and other Transit staff.
• Prepare vehicle assignments and coordinate with Maintenance, ITS, and CCS divisions regarding vehicle needs and issues.
• Arrange vehicles in garage nightly according to assignment plan to ensure organized morning pullout.
• Coordinate morning pullout to ensure timely start of morning service.
• Resolve scheduling issues due to late operators, operator call outs, and open shifts.
• Approve operator scheduling changes on operator trip sheets and WhenToWork system and maintain run sheets.
• Provide dispatching and routing services for fixed-route, demand response, and paratransit as appropriate.
• Prepare daily dispatch report detailing key events and actions during the shift.
• Create, maintain, and monitor computerized daily manifests/schedules for dispatching and routing transit services; modify schedules to improve services.

Skills

Transit operations knowledge

Two-way radio communication

Schedule planning

Customer service

Education

High school diploma or GED

Tools

Transit scheduling software

Job description

The Town of Blacksburg, VA is seeking a Transit Dispatcher to coordinate, schedule, and direct bus operators, ensuring the timely operation of public transit and paratransit services. The role reports to the Transit Lead Dispatcher and is essential during events.

Responsibilities include directing via two-way radio, assigning vehicles, coordinating with Maintenance and ITS, resolving scheduling issues, and preparing daily dispatch reports.