Real-Time Transit Dispatcher

Capital Area Transit System (CATS); Baton Rouge (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Capital Area Transit System (CATS) seeks a dependable Transportation Dispatcher to support real-time public transit operations in Baton Rouge. The role monitors active service, coordinates operator coverage, responds to incidents, and maintains accurate operating records.

You must stay calm under pressure, communicate clearly, and manage multiple priorities across CAD-AVL, radio, and other agency systems; shifts include early mornings, evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years in dispatch or fast-paced operations.
• Strong verbal and listening skills.
• Proficient computer, data-entry, and recordkeeping.
• Ability to manage multiple systems and priorities.
• Ability to remain calm during emergencies.
• Follow procedures and escalate when needed.
• Learn transit routes, schedules, and procedures.

Responsibilities

• Monitor active transit service and route status in real time.
• Communicate with bus operators and supervisors regarding delays and detours.
• Initiate routine service-recovery actions per procedures.
• Escalate disruptions to management as needed.
• Maintain dispatch logs and operational records.
• Provide clear, accurate service-control communications.
• Conduct thorough shift handoffs for continuity.

Skills

Dispatch experience

Communication skills

Data-entry

Calm under pressure

Multitasking

Tools

CAD/AVL

GPS systems

Radio communications

Job description

Capital Area Transit System (CATS) seeks a dependable Transportation Dispatcher to support real-time public transit operations in Baton Rouge. The role monitors active service, coordinates operator coverage, responds to incidents, and maintains accurate operating records.

You must stay calm under pressure, communicate clearly, and manage multiple priorities across CAD-AVL, radio, and other agency systems; shifts include early mornings, evenings, weekends, and holidays.