Transit Field Supervisor — Lead Service Reliability

Capital Area Transit System (CATS); Baton Rouge (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

The Capital Area Transit System (CATS) seeks an experienced Transportation Supervisor to oversee Bus Operators and daily fixed-route field operations in Baton Rouge. You will monitor on-time performance, coach staff, and address service disruptions, ensuring safe, reliable, and customer-focused service.

As a visible field manager, you will collaborate with Dispatch and Transportation leadership, enforce agency procedures, and support ADA requirements while maintaining professional conduct and

Qualifications

• Minimum of three (3) years of experience in public transit operations, commercial/passenger transportation, bus operations, dispatch, field operations, or a closely related transportation environment.
• Working knowledge of fixed-route operations, service reliability, safe driving practices, customer service, and incident response.
• Ability to monitor service performance and make timely decisions in a fast-paced operating environment.
• Strong communication, judgment, documentation, conflict-resolution, de-escalation, and problem-solving skills.
• Ability to communicate professionally with employees, customers, Dispatch, management, and other departments.
• Valid CDL with Passenger and Air Brake endorsements, if required by CATS for assigned responsibilities.

Responsibilities

• Monitor on-time performance and fixed-route service at terminals, hubs, relief points, and other operating locations.
• Respond to delays, detours, overloads, vehicle issues, service gaps, and unusual operating conditions.
• Coordinate with Dispatch to support service recovery, route coverage, and operator deployment.
• Ensure Bus Operators follow assigned routes, schedules, safe operating practices, customer-service expectations, and agency procedures.
• Provide daily direction, coaching, counseling, and performance feedback to Bus Operators and other assigned employees.
• Address routine attendance, conduct, customer-service, uniform, and performance concerns at the appropriate supervisory level.
• Accurately and promptly document employee observations, coaching, incidents, and performance concerns.
• Recognize positive employee performance and reinforce agency standards and expectations.
• Assist customers during service disruptions and provide accurate service information.
• Respond professionally to employee/customer conflicts and assist in de-escalating challenging situations.
• Support accessibility and ADA service requirements in the field.
• Maintain consistent communication with Dispatch and Transportation management.
• Complete assigned field checks, ride checks, terminal inspections, incident documentation, and supervisory reports.
• Escalate significant or unresolved employee, safety, customer, or operational issues to appropriate management.

Skills

Public transit operations

Service reliability

Coaching and guidance

Communication skills

Decision making under pressure

Customer service

Documentation

Education

CDL with Passenger and Air Brake endorsements

Job description

The Capital Area Transit System (CATS) seeks an experienced Transportation Supervisor to oversee Bus Operators and daily fixed-route field operations in Baton Rouge. You will monitor on-time performance, coach staff, and address service disruptions, ensuring safe, reliable, and customer-focused service.

As a visible field manager, you will collaborate with Dispatch and Transportation leadership, enforce agency procedures, and support ADA requirements while maintaining professional conduct and