Real-Time Fleet & Route Dispatcher

PTG BUS, LLC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Pittsburgh Transportation Group in Pittsburgh, PA is seeking a full-time Transportation Operations Dispatcher to coordinate fleet activity, dispatch drivers, and manage shuttle and charter operations across our network.

In this fast-paced role you will monitor daily operations, respond to delays, optimize routes, and serve as the primary point of contact for drivers and customers, ensuring safe, reliable service.

Qualifications

• Requires a high school diploma or equivalent.
• Two+ years in dispatching, transportation operations, routing, logistics, or related field preferred.
• Strong communication and customer service skills required.
• Proficiency with computer systems, dispatch software, and Microsoft Office applications.

Responsibilities

• Monitor daily shuttle, charter, and transportation operations.
• Dispatch drivers and assign trips according to policies and contracts.
• Plan and adjust routes to maximize efficiency and reliability.
• Assist with driver scheduling and real-time assignment changes.
• Serve as the primary point of contact for drivers, providing guidance and support.
• Monitor fleet activity and respond to delays and disruptions.
• Track performance metrics and complete daily operational reports.
• Coordinate with maintenance regarding inspections and readiness.
• Communicate with customers regarding reservations and updates.
• Process trip bookings, schedule changes, and cancellations accurately.
• Collaborate with Safety and Training to maintain compliance.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Dispatch software

Microsoft Office

Job description

Pittsburgh Transportation Group in Pittsburgh, PA is seeking a full-time Transportation Operations Dispatcher to coordinate fleet activity, dispatch drivers, and manage shuttle and charter operations across our network.

In this fast-paced role you will monitor daily operations, respond to delays, optimize routes, and serve as the primary point of contact for drivers and customers, ensuring safe, reliable service.