Real-Time Analyst — Flexible Scheduling & WFM Insights

Firstsource; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Firstsource is seeking a Workforce Optimization Coordinator to monitor real-time performance and optimize staffing. The role focuses on intraday management, trend analysis, and dashboard creation to ensure efficient workforce utilization across locations.

The ideal candidate will have a high school diploma, solid Excel skills, and the ability to collaborate with management while adapting to flexible schedules.

Qualifications

• High school diploma or equivalent required.
• Intermediate MS Excel knowledge.
• MS Windows operating system navigation skills.
• Strong written and verbal communication skills.
• Ability to interact with all levels of management across various locations.
• Ability to build and maintain strong working relationships.
• Strong analytical skills.
• Comfortable with flexible work timings and willingness to stretch.

Responsibilities

• Real time monitoring and Intraday performance management.
• Exception Management.
• Real time reports- Hourly/ Daily/ Weekly.
• Preparing Dashboards.
• Analysis and Process development.
• Incident tracking, logging and escalations.
• Process and Procedure adherence.

Skills

Strong written and verbal沟通

Education

High school diploma or equivalent

Tools

MS Excel

Job description

Firstsource is seeking a Workforce Optimization Coordinator to monitor real-time performance and optimize staffing. The role focuses on intraday management, trend analysis, and dashboard creation to ensure efficient workforce utilization across locations.

The ideal candidate will have a high school diploma, solid Excel skills, and the ability to collaborate with management while adapting to flexible schedules.